Associate Director, Portfolio Operations – Regional Property Manager
Sentral
full-time
Posted on:
Location Type: Hybrid
Location: Pennsylvania • United States
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Salary
💰 $125,000 - $135,000 per year
Job Level
About the role
- Oversee multiple Sentral communities - serve as the General Manager of their “home” community and have oversight of an additional 2 or 3 communities (number of communities subject to change at any time).
- Direct and lead portfolio's on-site team members and by implementing the policies, procedures, and practices, which enable each community to meet and exceed budgeted financial goals and achieve operational performance objectives.
- Responsible for preparation of annual project budgets.
- Analyze monthly and quarterly performance and budget projections; compare to management plan and budget; adjust strategies accordingly.
- Provide strategy and leadership to multiple community management teams in an assigned region.
- Create an executive management plan for the market and drive the revenue and expense goals for the community.
- Contribute to the establishment and refinement of work quality, cultural initiatives, and best practices to drive results as a team.
- Manage client relationships will allow for seamless conflict resolution, account maintenance, and overall development of client relationships.
- Analyze property financial performance as it relates to other portfolio assets.
- Review the annual budget as submitted by the General Manager, and provide feedback and commentary before submission to ownership.
- Assure compliance with all regulatory and statutory programs.
- Coordinate property tours: Scheduling, routes, notifications, inspections and access.
- Maintain current certifications and Service Agreements at properties.
- Review revenue, expenses, staffing levels, guest reviews and implement critical action plans as needed.
- Perform other related duties and assignments as needed and assigned.
Requirements
- Bachelor's degree required, preferably in business or hotel administration.
- Experience managing large assets in the local market with positive outcomes.
- 7+ years related work experience in operations preferably in the multi-family industry.
- Excellent interpersonal and leadership skills to guide and motivate teams.
- Must have strong resolution skills and work well cross-functionally, able to identify solutions and think outside of the box.
- Budgeting, forecasting, planning, sales development, and other related business management skills are essential.
- Strong leadership skills must have demonstrated ability to lead multiple communities.
- Working with exceptionally talented people who are extremely enthusiastic about their craft.
- Ability to maintain a motivating, positive work environment that holds team members accountable for the results.
- Excellent communication skills – oral and written.
- Excellent PC skills: proficiency in all MS applications.
Benefits
- Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
- Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.
- Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.
- Career Development: We offer extensive learning and development opportunities to support growth.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
budgetingforecastingplanningsales developmentoperations managementfinancial analysisperformance analysisstrategic planningconflict resolutionproperty management
Soft Skills
leadershipinterpersonal skillsteam motivationproblem-solvingcommunicationaccountabilitycross-functional collaborationwork environment managementcultural initiativesclient relationship management
Certifications
Bachelor's degree