Deliver implementation, enablement, and advisory services for SentinelOne AI SIEM and related technologies.
Consult with Customers to build collaborative architecture, success criteria, and project plans for implementation customized to their business objectives.
Possess a basic understanding of FedRAMP and the ability to deliver solutions in these environments.
Work with Customers as a trusted advisor, helping guide them on ongoing security best practices, platform management, and product usage; identify and suggest new opportunities for applying the technology.
Empower customers to take on the next wave of questions on their own.
Collaborate with Service Delivery Partners, enabling them to provide the same level of service to our Customers.
Represent and advocate for Customer needs/issues cross-departmentally.
Continuously improve methodologies, deliverables, and processes to create an unparalleled Customer Experience.
Contribute to internal best practices and HOWTO documentation.

Requirements

Possess a Customer-centric approach; you enjoy working with Customers and establishing strong relationships.
Prior experience in a Professional Services Engineer/Implementation Engineer role or related field services (pre-sales, customer success, etc.)
Adept at managing Customer expectations that resulting in high customer satisfaction.
Project management skills, including coordinating resources within and outside of the company.
Strong background with SIEM (Splunk, Devo, Qradar, Exabeam, etc.), big data platforms (Cassandra, Hadoop, etc.), data lakes (Snowflake, DataBricks), streaming analytics (Kafka), and/or log management (ElasticSearch, SumoLogic, etc.)
Exposure to SOAR platforms (Cortex, Swimlane, Torq, etc.)
Some code writing proficiency is desired (C/C++, Bash, Perl, and/or Python, etc.)
Experience with RegEx and writing parsers
Background in cloud providers (AWS, Azure, Google) and technologies such as Kubernetes
Impeccable written and verbal communication skills.
Experience in communicating with Customers from diverse cultures.
Detail-oriented and analytical.
Strong team player but still a self-starter.
Thrives in a multitasking environment and can adjust priorities on the fly.
Ability to travel to visit prospects, customers, and partners on occasion (no more than 25% and as required).

Benefits

Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
Unlimited PTO
Industry-leading gender-neutral parental leave
Paid Company Holidays
Paid Sick Time
Employee stock purchase program
Disability and life insurance
Employee assistance program
Gym membership reimbursement
Cell phone reimbursement
Numerous company-sponsored events, including regular happy hours and team-building events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SIEMbig data platformsdata lakesstreaming analyticslog managementcode writingRegExwriting parserscloud technologiesproject management

Soft Skills

customer-centric approachrelationship buildingmanaging customer expectationscommunication skillsdetail-orientedanalyticalteam playerself-startermultitaskingadaptability