Community Marketing Manager – Contract

Sentinel Cybersecurity

contract

Posted on: 3/9/2026

Location Type: Remote

Location: India

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About the role

Own and drive growth of the Egnyte Community, increasing registered users and new sign-ups through targeted programs, in-product campaigns, and customer journey touchpoints
Foster and guide a content-rich community environment by creating, curating, and facilitating compelling content
Act as the first line of response by monitoring all posts, answering general product-related questions and ensuring all questions receive a timely response within defined SLAs
Manage and maintain the Community platform, partnering with internal teams on integrations with Gainsight CS, SFDC, Zendesk, Skilljar and Product board
Own the Community analytics dashboard, providing regular reports to stakeholders on Community health, growth, and impact on product adoption, customer satisfaction, support case deflection, retention and revenue influence.

4+ years of B2B SaaS Community Management experience, preferably with the Gainsight platform
Proven ability to develop and execute community growth strategies that drive engagement, foster peer-to-peer support, and increase product adoption
Experience building and managing community content programming and engagement initiatives
Strong moderation expertise, including enforcing guidelines, managing escalations, and maintaining high-quality member experience
Proficiency in data-driven storytelling and executive stakeholder reporting.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

community managementcommunity growth strategiescontent programmingdata-driven storytellingstakeholder reporting

Soft Skills

moderation expertiseguideline enforcementescalation managementmember experience management