Sentinel Cybersecurity

Customer Success Manager

Sentinel Cybersecurity

full-time

Posted on:

Location Type: Remote

Location: California • North Carolina • United States

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Salary

💰 $72,000 - $82,000 per year

About the role

  • Ensure that new customers are onboarded successfully via an initial best practices engagement and platform walkthroughs
  • Become an Egnyte product expert, understanding and showcasing how our product offerings work to drive positive business outcome for our clients
  • Monitor customer account performance metrics and remedy any open issues to ensure timely resolution and a great customer experience
  • Work closely with account managers to organize and execute deployment and adoption strategies based on client goals and KPIs
  • Provide post-upsell resources to customers regarding additional features and functionality to ensure immediate time-to-value
  • Create and execute data-driven, dynamic working documents and deliver process documentation
  • Forecast both risk and opportunity throughout the customer lifecycle
  • Facilitate and ensure effective communication on all account inquiries between the customer and all appropriate company resources
  • Maintain awareness of all service matters including technical implementations and activities
  • Work with various account teams to achieve success with at-risk customer renewals
  • Relay customer feedback regarding product functionality and support to internal stakeholders
  • Ensure that Egnyte’s best practices and methodologies are met on a consistent basis
  • Will report directly to the Sr. Manager of Customer Engagement.

Requirements

  • Highly customer service orientated and passion for helping to resolve customer issues
  • Curious and a continuous learner – ability to stay up to date on product features and how they create customer value
  • Entrepreneurial: Have a desire to build new processes inside a larger, high-growth organization
  • A team player capable of high performance and flexibility working in a dynamic environment
  • Ability to analyze and interpret data using multiple tools (spreadsheets, BI, reports, etc.), and formulate action plans based on analysis
  • Bachelor’s degree from an accredited college or university
  • 5+ years of relevant industry experience.
Benefits
  • Competitive salaries and comprehensive benefits
  • Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance
  • Paid holidays and sick time
  • 401(k) with company match
  • Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options
  • Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family
  • Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
  • Gym, cell phone, and internet reimbursement
  • Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
  • Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
  • Your own Egnyte account with lifetime access
  • HealthJoy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one place
  • One Medical virtual care, providing you with healthcare access across the country
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisprocess documentationcustomer onboardingperformance metrics monitoringdeployment strategiesadoption strategiesrisk forecastingopportunity forecastingcustomer feedback analysis
Soft Skills
customer service orientationproblem-solvingcuriositycontinuous learningentrepreneurial mindsetteam playerflexibilitycommunicationcollaboration