Sentinel Cybersecurity

Customer Success Manager

Sentinel Cybersecurity

full-time

Posted on:

Location Type: Remote

Location: India

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About the role

  • Become a product expert including the technical knowledge and practical business applications
  • Manage new customers after the implementation process in order to ensure successful onboarding and adoption of our platform
  • Develop strategic success plans for your customer segment that outline critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams
  • Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services
  • Keep customers informed of process and procedural changes
  • Manage resolution of escalated customer issues
  • Maintain a positive working relationship with Product Management and Engineering to resolve issues and to communicate customer needs for future product enhancements

Requirements

  • 3+ years of customer-facing type experience or equivalent with a track record of service excellence and best practices
  • Success managing customer relationships at a software or SaaS company
  • Proactive approach with a demonstrated capability to identify and mitigate risk
  • Experience working across multiple, internal teams to resolve customer issues quickly and effectively
  • Previous experience with tech companies, specifically SaaS solutions
  • Excellent communication skills (writing, listening, phone)
  • A team player capable of high performance and flexibility working in a dynamic environment
  • Ability to work US EST hours on a daily basis
Benefits
  • Competitive salaries
  • Medical insurance and healthcare benefits for you and your family
  • Fully paid premiums for Term life insurance
  • Personal Accident Insurance
  • Flexible hours and PTO
  • Mental wellness platform subscription
  • Gym and fitness reimbursement
  • Childcare reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer relationship managementservice excellenceproactive approachrisk mitigationcommunication skillsteam playerflexibilityproblem-solvingstrategic planningcustomer retention