Lead Analyst, Real World Evidence
Fortrea
PythonSQL
Deal Desk Analyst
SentiLink
full-time
Posted on:
Location Type: Hybrid
Location: Bangalore • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Process deal requests from intake to final documentation, ensuring ≥90% delivered within SLA (target: one business day).
- Apply approved pricing rules and contract templates with zero critical errors; escalate exceptions per defined workflows.
- Prepare and finalize order forms and SOWs in coordination with Legal.
- Maintain accurate and auditable records in the system of record (Ironclad or equivalent).
- Create and maintain SOPs, templates, and training materials for deal processing.
- Partner with Sales, Finance, and Legal to ensure smooth, consistent deal execution.
- Contribute to process improvements and automation opportunities to increase efficiency.
- Help onboard and train future team members as the Deal Desk function scales.
Requirements
- 3–6 years of experience in a process-driven operational role (Deal Desk, Sales Operations, Order Management, Revenue Operations, or Finance Operations).
- Experience in high-volume, SLA-driven environments (BPO, shared services, or global ops teams).
- Strong attention to detail and ability to catch errors in pricing, bundles, or contract terms.
- Clear, professional written and verbal communication skills.
- Demonstrated ability to document processes, SOPs, and templates.
- Familiarity with Salesforce, contract lifecycle management tools (Ironclad or similar), or equivalent workflow systems.
- A service-oriented mindset — views AEs and stakeholders as internal customers and delivers accordingly.
Benefits
- Employer paid group health insurance for you and your dependents
- 401(k) plan with employer match (or equivalent for non US-based roles)
- Flexible paid time off
- Regular company-wide in-person events
- Home office stipend, and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process documentationSOP creationcontract managementorder managementdeal processingpricing rules applicationerror detectionautomationtraining material preparationprocess improvement
Soft skills
attention to detailcommunication skillsservice-oriented mindsetcollaborationtraining and onboardingproblem-solvingorganizational skillsprofessionalismstakeholder managementadaptability
