Sentara Health

Support Engineer

• Provide remote technical support for hardware, software, and network-related issues through inbound and outbound calls
• Troubleshoot and resolve technical problems
• Document support activity and escalate complex issues
• Provide user-friendly guidance to non-technical users
• Analyze system performance and proactively identify potential issues

IT Technical Support Specialist

General

• Provide inpatient palliative care consultations with focus on advanced symptom management
• Lead complex medical decision-making discussions with patients, families, and care teams
• Collaborate within a well-established interdisciplinary team including experienced nurse practitioners and licensed clinical social workers
• Mentor and guide team members in delivering compassionate, evidence-based care
• Participate in quality improvement initiatives and program development

Palliative Care Physician

Events

• Customer Service Representatives provide exceptional support to members and patients by assisting with benefits, billing, scheduling, and account inquiries
• Central Communications Operator play a critical role in coordinating emergency and non-emergency communications across our hospitals and emergency departments
• Referral Specialists support our Central Access Center by scheduling patients, verifying insurance eligibility, managing referrals, and delivering an outstanding patient experience

Hospital Support Associate

Analyst

• Provides data analysis support to the customer by assisting with the development of reports and/or dashboards to monitor program and operational performance.
• Promotes self-service analytics for customer adoption, understanding and use of data.
• Supports design of programmatic analyses and reporting capabilities in addition to business requirement definition for new analyses and performs ad-hoc analysis as directed.
• Supports data quality and data stewardship functions to maintain data accuracy and identify new metrics.
• Uses analytic skills to offer data-driven conclusions and recommendations to business partners.

IT Technical Support Specialist

Palliative Care Physician

Hospital Support Associate

Healthcare Value Analyst