Sentara Health

Customer Service Representative I – Cardiology

Sentara Health

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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About the role

  • Responsible for all areas of customer service related to telephone inquiries from members or patients.
  • Handle incoming calls to effectively address issues related to member eligibility, plan prescription benefits, claims payment, or patient services needs.
  • Provide quality service and customer satisfaction through effective communication and education.

Requirements

  • High School Diploma or equivalent
  • 2 years of Customer Service experience
  • Previous Data Entry experience
  • Call Center or higher volume Communication experience
  • Must be able to report to either Martha Jefferson or Rockingham Memorial in event of power/internet loss from remote location (1 hour to report to on site location)
Benefits
  • Medical, Dental, Vision plans
  • Adoption, Fertility and Surrogacy Reimbursement up to $10,000
  • Paid Time Off and Sick Leave
  • Paid Parental & Family Caregiver Leave
  • Emergency Backup Care
  • Long-Term, Short-Term Disability, and Critical Illness plans
  • Life Insurance
  • 401k/403B with Employer Match
  • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
  • Student Debt Pay Down – $10,000
  • Reimbursement for certifications and free access to complete CEUs and professional development
  • Pet Insurance
  • Legal Resources Plan
  • Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Data Entry
Soft Skills
Customer ServiceEffective CommunicationCustomer Satisfaction
Certifications
High School Diploma