Overview This Senior Business Analyst will be responsible in supporting all technical and back-end processes and reporting for our CRM/Salesforce platform.
The Senior BA will also be responsible for identifying process improvements and streamlining processes to include developing workflows and supporting policies and procedures for new products, services, and new capabilities.
The Senior BA will track issues, perform root cause analysis and facilitate expedited recovery when warranted.
The Senior BA will engage formal project management and other function area support as required.
This Senior BA will also be responsible for reporting externally and internally.
Requirements
Bachelor's Degree (Required)
Master's Degree ( Preferred)
No specific certification or licensure requirements
Required to have 3+ years in healthcare
Required to have 3+ years in project management
Required to have 3+ years in Analytics
Experience with advanced Excel.
Experience creating Salesforce reports and dashboards
Experience eliciting requirements and documenting business requirements
Experience with Salesforce Object Query Language (SOQL)
Experience with Salesforce data loader or a similar tool (Salesforce inspector, Workbench)
Keywords, SQL, Excel, MS Excel, Microsoft Excel, Salesforce Object Query Language, SOQL, Salesforce Object Query Language (SOQL), salesforce inspector, Workbench, data loader, analytics, data analytics, business requirements, BRD