Sensata Technologies

Supply Chain Customer Service Supervisor

Sensata Technologies

full-time

Posted on:

Location Type: Office

Location: Sofia • Bulgaria

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About the role

  • Supervises the team by assigning individual tasks related to customer interaction, supply coverage overview, inventory status etc.
  • Reviews daily reports to identify performance gaps and to drive performance and improve processes
  • Arranges timely assessments regarding customer allocation and workload within the team, and works on balancing resources
  • Coordinates work schedules and secures sufficient back-up within the team to cover business requirements
  • Arranges individual meetings to address performance, provide coaching and discuss development plans
  • Coordinates regular team meetings to keep the team informed and align priorities
  • Supervises the team’s performance and drives permanent corrective actions to identified gaps/ root cause/ problem solving
  • Collaborates with other managers, supervisors, team leaders across the local CS organization to leverage on resources, gain know-how/ best practices, etc.

Requirements

  • A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
  • Ability to lead, coach, and develop team members
  • Holds self and others accountable to achieving goals and standards
  • Ability to work in a fast-paced environment to handle multiple competing tasks and demands
  • Strong communication skills; oral, written and presentation
  • Strong organization, planning and time management skills to achieve results
  • Strong personal and professional ethical values and integrity
  • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
  • Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance managementcoachingproblem solvingresource allocationinventory managementcustomer interaction
Soft Skills
leadershipcommunicationorganizationplanningtime managementinterpersonal skillscollaborationaccountabilityintegrity