Seneca Holdings

Client Services Manager

Seneca Holdings

full-time

Posted on:

Location Type: Hybrid

Location: Virginia Beach • Virginia • United States

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About the role

  • Serve as the primary lead for onboarding and implementation of new User Agencies
  • Provide ongoing strategic support and account management to existing and prospective agencies
  • Conduct weekly calls with STP and User Agencies to ensure consistent communication and progress tracking
  • Develop and manage a structured 90-day onboarding timeline

Requirements

  • Experience in onboarding and implementation within a client services environment
  • Strategic support and account management skills
  • Strong relationship-building capabilities with both existing and prospective User Agencies
  • Proficiency in Customer Relationship Management (CRM) software
Benefits
  • Comprehensive benefits package including medical, dental, vision, life, and disability
  • Voluntary benefit programs (critical illness, hospital, and accident)
  • Health savings and flexible spending accounts
  • Retirement 401K plan
  • Flexible work-life balance
  • Professional development opportunities
  • Performance and recognition programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
onboardingimplementationaccount managementcustomer relationship management
Soft Skills
strategic supportrelationship buildingcommunication