Customer Support Specialist
Sendoso
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $20 per hour
Job Level
About the role
- Deliver ongoing support and guidance post-sale for our US and International customers
- Interact through email, phone, and chat to provide an exceptional customer experience
- Maintain a queue of cases that you will continue to work through customer contact up to resolution
- Advocate for customers to help prioritize future enhancements and trouble spots to improve usage of our product
Requirements
- 1+ years history of success interacting with customers over email, phone, and chat
- An exceptional customer experience background while proving customer advocacy and empathy
- Excellent written/verbal communication and interpersonal skills
- Comfortable working in a performance-based and structured environment
- A history of meeting and exceeding KPI’s and Customer Expectations
- Analytical approach to navigating, investigating, and understanding how products work
- An aptitude for learning new products, processes, and systems
- Organizational management in setting priorities, adherence to scheduled activities, and timely responses to customers
- Strong technical troubleshooting skills, perseverance, and patience
- Creative problem solving to bring issues to resolution including discovering workarounds using any and all available resources
- Ability to work independently
Benefits
- Comprehensive Medical Plans plans - we’ve got you covered!
- Take-What-You-Need Time Off
- LSA (Lifestyle Spending Account) with Compt
- 401K Plan
- FSA Plan
- Free General Medical & Mental Health care via Healthjoy
- Volunteer Time Off
- Birthday Time Off
- Generous parental leave benefits for both birthing and non-birthing parents
- Access to Employee Assistance Programs (EAPs)
- End-to-end family planning discounts through KindBody
- Discounted pet insurance through Pin Paws
- Free and discounted legal benefits through Rocket Lawyer
- Financial wellness benefits through Morgan Stanley
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical troubleshootinganalytical skillsproblem solving
Soft skills
customer advocacyempathywritten communicationverbal communicationinterpersonal skillsorganizational managementindependenceperseverancepatience