SendDrop GmbH

Customer Success Manager

• You handle warm leads (e.g., from our website, ads, or the Shopify App Store) and contact them promptly by phone or email
• You conduct demo calls and product presentations, showing prospects how SendDrop simplifies their shipping and the concrete benefits for them
• You guide new customers through the entire onboarding process: shop integration, platform setup, first shipments — until everything is running smoothly
• You identify what each customer needs and provide tailored advice rather than a one-size-fits-all approach
• You document all conversations and lead statuses accurately in HubSpot
• You relay feedback from customer conversations directly to our product and marketing teams — what resonates, what’s missing, and where the pain points are
• You work with the team to continuously improve our onboarding processes and materials

Customer Success & Onboarding

Technical Product Manager

• You gather requirements for new features and improvements, structure them, and convert them into detailed specifications and tickets
• You create UI/UX concepts — from wireframes to clear descriptions of how a feature should look and function
• You work closely with our developer: you provide clear briefings, clarify questions, and ensure nothing is lost during implementation
• You identify, reproduce, and prioritize bugs and bring them into development in a structured way
• You thoroughly test completed features, ensure quality, and only release them after successful verification
• You help shape the product roadmap: evaluate and prioritize feature ideas and actively drive the platform's development
• You monitor the market and competitors to identify trends and improvement opportunities early
• You maintain and prioritize the product backlog and ensure the team is always working on the most important topics