SendCutSend

Technical Customer Support Agent

SendCutSend

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $25 - $30 per hour

Job Level

Junior

About the role

  • Review customer drawings, specifications, and requirements to recommend materials, processes, and product options
  • Generate accurate pricing and quotes using internal systems
  • Identify manufacturability concerns and suggest alternatives that improve cost, lead time, or production outcomes
  • Maintain proactive and clear communication with customers via phone, email, and chat, providing updates, resolving issues, and setting clear expectations
  • Provide real time technical guidance over the phone, including reviewing manufacturability questions and helping customers make informed decisions
  • Document customer interactions accurately within internal systems to ensure seamless follow through and visibility across teams
  • Partner closely with on site production teams to ensure customer objectives are understood and executed correctly
  • Develop strong knowledge of SendCutSend capabilities, materials, and processes
  • Support internal teams by resolving technical questions or order issues that arise during production

Requirements

  • Minimum 1 year of experience in a manufacturing or fabrication environment
  • Ability to read and interpret technical drawings and specifications
  • Strong verbal and written communication skills in English
  • Comfortable providing live customer support via phone in a fast-paced environment
  • Ability to explain technical manufacturing concepts clearly to customers with varying levels of experience
  • Comfortable using computer systems and learning proprietary software
  • Ability to work independently in a remote environment with minimal supervision
Benefits
  • Medical, Dental, & Vision coverage
  • Paid holidays + PTO
  • 401K with company match
  • Tuition reimbursement
  • Paid parental leave
  • Short-term disability
  • Monthly internet stipend
  • Employee discount on parts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical drawing interpretationmanufacturing processescost estimationpricing generationcustomer supportproblem resolutiontechnical guidancemanufacturability analysisorder management
Soft Skills
communication skillscustomer serviceindependent workproactive communicationissue resolutionteam collaborationadaptabilityclarity in explanation