SendaRide

Operations Support Specialist

SendaRide

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $15 - $17 per hour

Job Level

Junior

About the role

  • Coordinate trips, solve issues, and support drivers in a fast-paced, detail-driven role
  • Play a critical role in maintaining seamless trip execution, billing accuracy, and client satisfaction
  • Manage trip assignments, billing processes, and issue resolution to optimize revenue
  • Review, accept, and reject trips based on service area and company guidelines
  • Engage Guides to maximize availability and ensure trip fulfillment
  • Troubleshoot trip-related issues and provide support to broker clients
  • Communicate with broker clients and internal teams to resolve discrepancies

Requirements

  • Exceptional attendance is a requirement to fulfill role expectations
  • Access to a dedicated, quiet workspace
  • High-speed internet access
  • Proficiency in Microsoft Suite and SendaRide's technology platform
  • Ability to learn and adapt to evolving software and workflows
  • Fluency in English (written and spoken)
  • Flexibility to pivot between tasks as operational needs shift
  • Demonstrated expertise in customer support, troubleshooting, and problem resolution
  • 1+ years’ experience in operational support or relevant field
Benefits
  • Medical
  • 401(k)
  • Paid Time Off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supporttroubleshootingproblem resolutionbilling processestrip managementissue resolutionoperational support
Soft Skills
attention to detailcommunicationflexibilityadaptabilityclient satisfaction