SendaRide

General

• Monitor transportation broker platforms and online portals for new trip opportunities, trip changes, cancellations, updates, and modifications.
• Review trip requests to determine whether they should be accepted, denied, or escalated based on service area, geographic coverage, operational capacity, client requirements, and company guidelines.
• Accurately enter approved trips into SendaRide’s scheduling platform with complete rider, pickup, drop-off, appointment, mileage, and trip details.
• Update ride notes, trip documentation, and scheduling information to ensure accuracy and operational clarity.
• Coordinate with internal teams and SendaRide Guides to support successful trip completion and on-time performance.
• Identify trip discrepancies, missing information, scheduling concerns, or operational issues and escalate as needed.
• Support billing accuracy by ensuring accepted trips are entered, documented, and updated correctly.
• Communicate professionally with broker clients, internal departments, and Guides regarding trip details, updates, cancellations, and discrepancies.
• Help maintain accurate records and organized workflows across broker portals and internal systems.
• Support daily transportation operations by responding quickly and accurately to changing priorities.

Brokerage Service Coordinator