SendaRide

Call Center Representative

• Providing exceptional customer service via phone, email, and chat
• Addressing questions about healthcare appointments, transportation schedules, and related services
• Guiding riders and clients through the process of accessing transportation and healthcare resources
• Investigating and resolving customer concerns quickly and effectively
• Scheduling and coordinating transportation services for medical appointments and healthcare needs
• Collaborating with drivers and Care Partners to ensure timely, reliable service
• Performing additional duties as needed to support the team and our mission

Contact Center Representative

Account Manager

• Identify and research prospective clients.
• Engage with prospective clients through outbound communication to understand needs, objections, and purchasing processes.
• Coordinate solution discussions and formal sales presentations with the sales team.
• Maintain accurate records of calls, emails, meetings, and follow-ups within the CRM system.
• Collaborate with internal teams to develop tailored transportation solutions.
• Stay informed on industry trends, competitor activity, and market conditions.
• Meet or exceed weekly and monthly performance and pipeline targets.