Brokerage Service Coordinator

SendaRide

Brokerage Services Coordinator for SendaRide managing transportation requests, scheduling accuracy, and broker platform management. Responsible for ensuring successful ride fulfillment in a remote work environment.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Monitor transportation broker platforms and online portals for new trip opportunities, trip changes, cancellations, updates, and modifications.
Review trip requests to determine whether they should be accepted, denied, or escalated based on service area, geographic coverage, operational capacity, client requirements, and company guidelines.
Accurately enter approved trips into SendaRide’s scheduling platform with complete rider, pickup, drop-off, appointment, mileage, and trip details.
Update ride notes, trip documentation, and scheduling information to ensure accuracy and operational clarity.
Coordinate with internal teams and SendaRide Guides to support successful trip completion and on-time performance.
Identify trip discrepancies, missing information, scheduling concerns, or operational issues and escalate as needed.
Support billing accuracy by ensuring accepted trips are entered, documented, and updated correctly.
Communicate professionally with broker clients, internal departments, and Guides regarding trip details, updates, cancellations, and discrepancies.
Help maintain accurate records and organized workflows across broker portals and internal systems.
Support daily transportation operations by responding quickly and accurately to changing priorities.

Requirements

What you’ll need

Strong attention to detail and accuracy when reviewing, entering, and updating information.
Experience with administrative support, operations support, dispatch, logistics, transportation coordination, healthcare support, customer service, or related work.
Ability to work quickly and accurately across multiple platforms, systems, tabs, and workflows.
Strong written and verbal communication skills.
Ability to follow guidelines, make sound decisions, and escalate concerns appropriately.
Strong problem-solving skills and the ability to identify issues before they impact operations.
Ability to manage time effectively and prioritize urgent or time-sensitive work.
Comfort working in a fast-paced, remote environment with changing priorities.
Ability to maintain confidentiality and handle sensitive information appropriately.
Dependable attendance and strong schedule adherence.

Benefits

Comp & perks

Must have access to a dedicated, quiet workspace.
Must have reliable high-speed internet.
This role requires working at a computer for extended periods and using multiple systems throughout the day.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrytrip schedulinglogistics coordinationtransportation operationsadministrative supportdispatchhealthcare supportcustomer serviceproblem-solvingattention to detail

Soft Skills

strong written communicationstrong verbal communicationtime managementprioritizationdecision makingconfidentialitydependabilityadaptabilityorganizational skillsprofessionalism