Semrush

Backend Engineer

• Perform high-quality development and introduce necessary architectural improvements to ensure products remain stable and maintainable.
• Support the transition of services into our standard tech stack and maintain reliable CI/CD processes.
• Modernize monitorability by refining metrics, logging, and alerts to move toward a proactive and automated support state.
• Work with various storage solutions, ensuring they are optimized for stability and performance.
• Participate in code reviews and maintain consistent engineering standards across the portfolio.
• Support the team with deep technical insights during product transitions and help resolve unique architectural or performance challenges

Senior Backend Developer, Frozen Team

Customer Success Manager

• Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value.
• Work closely with account teams to identify upsell and cross-sell opportunities.
• Work with the Marketing team to identify effective messaging for smaller accounts in your book with an eye on growing them.
• Lead efforts in contract renewals and negotiations.
• Build and nurture strong relationships with key stakeholders, with an emphasis on deepening the overall contact list.
• Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact.
• Manage a meaningful pipeline of critical high growth potential customers to ensure optimal retention rates.
• Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives.
• Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback.
• Execute consistent & efficient onboarding for new customers while simplifying the process where possible.
• Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them.

Senior Backend Developer, Frozen Team

Customer Success Manager, MidMarket, German Speaker