Semrush

Customer Success Manager

• Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value
• Work closely with account teams to identify upsell and cross-sell opportunities
• Lead efforts in contract renewals and negotiations
• Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders
• Conduct regular business reviews with Key Accounts in your portfolio to demonstrate how Semrush tools are delivering ROI
• Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives
• Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback
• Develop detailed, customized success plans tailored to the customer’s specific needs and business objectives
• Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them.

Customer Success Manager, Enterprise