Customer Success Manager, Enterprise

Semrush

Customer Success Manager managing enterprise customer relationships at Semrush. Driving retention and renewal while advocating for customer needs and ensuring strategic value.

Posted 5/29/2026full-timeBoston • Massachusetts, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $115,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value
Work closely with account teams to identify upsell and cross-sell opportunities
Lead efforts in contract renewals and negotiations
Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders
Conduct regular business reviews with Key Accounts in your portfolio to demonstrate how Semrush tools are delivering ROI
Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives
Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback
Develop detailed, customized success plans tailored to the customer’s specific needs and business objectives
Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them.

Requirements

What you’ll need

4-6+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space
Strong pipeline management skills, allowing you to easily deliver renewals ahead of schedule
Proven track record of building strong relationships with different levels of seniority
Proven experience in relationship management, ensuring customers see clear connections between their processes and the results Semrush delivers
Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers’ needs
Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences
General understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation
Experience with upselling customers and generating qualified leads.

Benefits

Comp & perks

Unlimited PTO
Low cost medical, dental, and vision plans
Life insurance
Accidental death and dismemberment (AD&D) insurance
Dependent Care Savings Accounts and Flexible Spending Accounts
Health Saving Account
Short-term and long-term Disability
Employee Assistance Program
Employee Resource Groups
Paid parental leave
Relief Fund
Travel coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementpipeline managementrelationship managementproblem-solvingupsellinglead generationdigital marketingSEOSEM

Soft Skills

communicationrelationship buildingadvocacycollaborationcustomizationevaluationnegotiationstakeholder managementcustomer advocacytailored solutions