Client Success Specialist – Business Listings
Reputation
Customer Success Manager, Enterprise, German Speaking – Strategic Customer Success Team
Semrush
full-time
Posted on:
Location Type: Hybrid
Location: 🇪🇸 Spain
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Drive high customer retention and renewal rates by managing renewal pipeline
- Work closely with account teams to identify upsell and cross-sell opportunities
- Conduct regular business reviews with Key Accounts
- Collaborate with customer stakeholders to understand workflows
- Advocate for improvements based on customer needs
- Execute onboarding for new customers
Requirements
- 4-6+ years of experience in Customer Success, Account Management, or a related role
- Strong pipeline management skills
- Proven track record of building strong relationships
- Proven experience in relationship management
- Excellent problem-solving skills
- Strong communication skills, both verbal and written
- General understanding of digital marketing technologies
- Experience with upselling customers and generating qualified leads
Benefits
- Flexible working hours
- Unlimited PTO
- Flexi Benefit for your hobby
- Employee Support Program
- Loss of family member financial aid
- Employee Resource Groups
- Meals, snacks, and drinks at the office
- Corporate events
- Teambuilding
- Training, courses, conferences
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
pipeline managementupsellinglead generationcustomer onboarding
Soft skills
customer retentionrelationship managementproblem-solvingcommunication
