Scrunch AI

Customer Success Manager – Agency

Scrunch AI

full-time

Posted on:

Location Type: Hybrid

Location: Salt Lake City • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

JuniorMid-Level

About the role

  • Act as the main point of contact for mid-market agency partners to deliver an exceptional customer experience, foster long-term strategic partnerships, and help maximize the impact of our cutting-edge generative AI search optimization software solution.
  • Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization.
  • Guide clients through onboarding, education, and adoption journeys—ensuring high engagement, retention, and satisfaction.
  • Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).

Requirements

  • 2+ years in customer success or account management with bonus points for experience at SEO and/or agency marketing focused SaaS companies
  • Strong communication skills—you can turn technical insights into persuasive, strategic action plans for clients.
  • Proven experience managing a large number of accounts in your book of business (60+) employing strategic playbooks to drive adoption and customer satisfaction
  • Experience working in early-stage startups or SaaS environments, where you’ve helped define new processes and customer success strategies.
  • Team first oriented mindset—you collaborate effectively across product, sales, and marketing to drive customer success.
Benefits
  • Health Benefits: Comprehensive medical, dental, and vision coverage.
  • Remote-Friendly Culture: Work from anywhere, with flexible hours.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer successaccount managementSEOSaaSdata analysisstrategic recommendationscontent strategyonboardingadoption strategiesbusiness reviews
Soft skills
communicationcollaborationstrategic thinkingpersuasioncustomer engagementretentionsatisfactionteam-oriented mindsetrelationship buildingproblem-solving