Onboarding Specialist – Sales Enablement Team
Semrush
Manager, Customer Onboarding – EMEA
Semrush
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Build and Scale a High-Performing Team: Recruit, mentor, and develop a team of Product Success Managers across EMEA with a strong focus on enterprise customer excellence.
- Own Onboarding Strategy and Execution: Define, refine, and scale onboarding and implementation processes for strategic and enterprise accounts. Build repeatable frameworks, engagement models, and reporting mechanisms.
- Drive Early Customer Value: Ensure your team delivers tailored onboarding experiences that align to each customer’s goals, technical stack, and marketing workflows.
- Enable Product Adoption: Partner with Customer Success and Product teams to define key adoption milestones and usage metrics. Ensure customers are equipped to derive sustained value from Semrush early in their journey.
- Cross-Functional Collaboration: Serve as a strategic liaison between Product, Sales, Solutions Engineering, and Customer Success to influence roadmaps, align go-to-market efforts, and close enablement gaps.
- Champion Operational Excellence: Identify and implement process improvements that boost team productivity and enhance customer outcomes. Leverage automation, tooling, and data to optimize delivery.
- Deliver Customer Insights: Represent the voice of the customer internally by providing feedback to Product, CS Ops, and Enablement that drives product and process innovation.
- Coach for Consultative Engagements: Empower your team to act as trusted advisors to marketing, SEO, and technology leaders across enterprise organizations.
- Track Outcomes: Drive accountability by ensuring the team meets onboarding and early adoption KPIs. Monitor performance metrics, report progress regularly, and proactively address gaps in execution to deliver measurable impact.
Requirements
- 5+ years of experience in a GTM leadership role (Customer Success, Solutions, Onboarding, or Professional Services) in a SaaS or MarTech company
- 2+ years managing or helping to build a regional or global onboarding or customer success function
- Proven track record of delivering onboarding or implementation success for enterprise customers across complex organizations
- Demonstrated ability to coach teams in consultative customer engagement, technical onboarding, and success planning
- Executive presence with strong communication skills, capable of engaging confidently with stakeholders ranging from operational leads to C-level executives
- Strong organizational and project management capabilities with experience driving multi-stakeholder enterprise engagements
- Data-driven mindset and experience using KPIs to measure impact and influence strategy
- Nice to Have: Understanding of enterprise SaaS tools, digital marketing workflows, and the role of SEO, SEM, and analytics in marketing operations
- Experience with SEO and MarTech platforms such as BrightEdge, Conductor, Botify, SimilarWeb, etc.
- Fluent English; additional European languages (French, German, Spanish) are a plus.
Benefits
- Flexible working hours
- Unlimited PTO
- Flexi Benefit for your hobby
- Employee Support Program
- Loss of family member financial aid
- Employee Resource Groups
- Meals, snacks, and drinks at the office
- Corporate events
- Teambuilding
- Training, courses, conferences
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
onboardingimplementationcustomer successconsultative engagementproject managementdata analysisKPI measuremententerprise SaaSdigital marketing workflowsSEO
Soft skills
leadershipcommunicationorganizational skillscoachingstrategic thinkingcollaborationproblem-solvinginfluencingaccountabilitycustomer advocacy