Ensure customer success and satisfaction with our products
Collaborate closely with cross-functional teams including Technical Delivery and Sales teams
Build and nurture long-lasting relationships across multiple client accounts
Onboard new customers for smooth implementation of solutions
Design success plans for strategic customers throughout their lifecycle
Report on customer health, satisfaction, retention, and growth targets
Act as the voice of the customer and gather insights for product development
Lead training sessions and monitor recordkeeping to ensure effective customer interactions
Develop programs for ongoing customer development
Identify potential customer references for case studies

Requirements

5+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company.
Aptitude and drive to develop and maintain an essential understanding of Semperis solutions and related Microsoft technologies including Active Directory and Entra
Years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions
Ability to understand and explain technical cybersecurity data
Excellent communication and project management skills
Proactive; ability to build and maintain strong relationships with customers, anticipate customer needs and have solutions ready when they are
Intellectually curious; driven to expand the cybersecurity domain and professional expertise
Responsive and adaptive to changing situations
Genuine desire to work with customers.
Experience with SFDC, and Active Directory

Benefits

100% employer paid benefits
Performance-based bonus opportunities
Equity awards
Medical
Dental
Vision
Retirement savings
Paid time off
Other perks

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

customer success managementtechnical account managementcybersecuritySaaS solutionsproject managementdata analysiscustomer onboardingrelationship managementpresentation skillsprogram development

Soft skills

communicationproactiveintellectual curiosityadaptabilitycustomer relationship buildinganticipation of customer needscollaborationleadershiptraininginsight gathering