SEMI

Systems Engineer

• Support the setup and configuration of Salesforce, Monday.com, and related digital tools.
• Build and maintain automations, dashboards, and reports to streamline program and data workflows.
• Ensure consistent data collection and alignment across platforms and program areas.
• Maintain user accounts, permissions, and access levels in Salesforce and other systems.
• Support day-to-day operations of digital tools and platforms, troubleshooting issues and coordinating resolutions with vendors.
• Assist in developing and maintaining robust data pipelines that integrate data from multiple sources and partners.
• Provide responsive technical support for internal teams and external stakeholders (including regional nodes), addressing platform-related issues promptly and effectively.
• Track the effectiveness and performance of digital platforms, providing insights to improve system functionality and user engagement.
• Clean, import, and validate program and partner data across multiple systems.
• Support integration efforts, ensuring data extraction from diverse platforms seamlessly aggregates into Salesforce CRM.
• Develop standard reports and dashboards for tracking project progress and outcomes.
• Support data governance practices to ensure data quality, consistency, and security.
• Assist in implementing performance metrics and reporting frameworks.
• Troubleshoot system errors, data discrepancies, and integration issues.
• Document system configurations, workflows, and data models.
• Coordinate with internal and external stakeholders to gather technical requirements and test new features.
• Conduct user training sessions to ensure efficient adoption and utilization of digital platforms.
• Collaborate with hub and node teams to identify ongoing technical training and support needs, ensuring consistent competency across regions.
• Work closely with the Senior Program Manager to scope, prioritize, and deliver system enhancements.
• Partner with the Hub team to provide ongoing technical support, training, and troubleshooting for regional nodes.
• Contribute to the design and optimization of scalable, efficient digital processes.
• Share best practices and help build a repository of user guides, documentation, and training resources to strengthen system adoption across the NNME network.

Data & Digital Systems Analyst

• Support the setup and configuration of Salesforce, Monday.com, and related digital tools.
• Build and maintain automations, dashboards, and reports to streamline program and data workflows.
• Ensure consistent data collection and alignment across platforms and program areas.
• Maintain user accounts, permissions, and access levels in Salesforce and other systems.
• Support day-to-day operations of digital tools and platforms, troubleshooting issues and coordinating resolutions with vendors.
• Assist in developing and maintaining robust data pipelines that integrate data from multiple sources and partners.
• Provide responsive technical support for internal teams and external stakeholders (including regional nodes), addressing platform-related issues promptly and effectively.
• Track the effectiveness and performance of digital platforms, providing insights to improve system functionality and user engagement.