Semgrep

Solutions Engineer

• Design and own the Channel SE motion from scratch—build the playbooks, enablement programs, influence certifications, and demo assets that make Semgrep's partner ecosystem technically self-sufficient and scalable
• Serve as the primary technical resource for Semgrep's highest-priority partners, running enablement workshops, delivering joint demos, and supporting partners through complex POCs
• Empower partners through the development of technical packaging, delivery methodology, and reference architecture needed to bring a modern AppSec practice to market.
• Partner closely with Channel Managers and AEs to support partner-attached pipeline, engage in high-stakes opportunities where technical credibility drives the outcome, and hold yourself accountable to channel-influenced revenue
• Develop joint solution narratives and integration stories with technology alliance partners, supporting co-sell motions with a technically credible point of view
• Evangelize Semgrep confidently at partner executive briefings, industry events, and technical conferences.
• Advocate internally for the channel—help AEs build trust in the partner motion, surface partner needs to Product and Marketing, and collaborate with the Head of Channel and Alliances to shape long-term strategy

Senior Channel Solutions Engineer

Account Executive

• Prospecting and Lead Generation:
• Identify and research target companies through various channels.
• Generate leads and create a robust pipeline of prospective clients.
• Client Acquisition:
• Conduct sales presentations and product demonstrations to potential clients.
• Develop and present customized solutions to address client needs.
• Close sales and achieve monthly, quarterly, and annual ARR targets.
• Relationship Management:
• Build and maintain strong, long-lasting client relationships.
• Act as the main point of contact for clients, addressing inquiries, providing exceptional customer service and securing renewals.
• Collaboration:
• Work closely with Customer Success, Marketing and Product teams to align sales strategies with overall business objectives.
• Collaborate with internal teams to ensure successful implementation and delivery of solutions.
• Reporting and Analysis:
• Prepare and submit regular sales reports, such as Pipeline Reviews and QBRs providing insights into performance and opportunities for improvement.
• Stay informed about industry trends and competitors to identify potential areas for growth.

Customer Support

• Lead, mentor, and grow a global team of Technical Support Engineers, fostering a culture of customer obsession and technical excellence
• Develop and implement a comprehensive support strategy that scales with our business while maintaining our commitment to outstanding customer experience. Experience with tiered support models is highly relevant.
• Establish and track key performance indicators (KPIs) including customer SLAs, CSAT, and observability metrics to continuously improve team effectiveness and customer satisfaction
• Partner cross-functionally with Engineering and Product teams to identify customer pain points, influence product roadmap decisions, and drive improvements to the overall customer experience
• Collaborate with our TAM team to ensure seamless transitions from proof of concept explorations through to continuing long-lived enterprise partnerships.
• Work in partnership with our Finance team to ensure our support processes scale with our growth trajectory. Forecasting, budgeting, and resource planning oh my!

Senior Channel Solutions Engineer

Account Executive

Director of Customer Support