Senior Technical Account Manager, EMEA
Semgrep
full-time
Posted on:
Location Type: Remote
Location: California • Colorado • United States
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Job Level
Tech Stack
About the role
- Host monthly check-in’s with customers to understand their successes and challenges
- Speak with technical stakeholders within our customer base and internally within Semgrep
- Create personalized success plans for customers to ensure they grow the value of using our platform
- Partner with Sales to host executive business reviews with practitioners and the executive buyers
- Collaborate with Tech Support to resolve bug tickets, and with Product to submit and follow up on feature requests
- Advocate on behalf of your customers for product roadmap items to evolve our product suite and features
- De-escalate urgent issues that may introduce churn risk
- Evolve our best practices to deliver exceptional service to our customers
- Contribute to documentation to widen the available information for how to use our products
Requirements
- 5v+ years of experience working in a customer facing role - prior experience as a Technical Account Manager, Account Manager, or Product Manager for a highly technical product is preferred
- A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Perforce etc.
- Strategic thinker with deep customer empathy; ability to create and execute plans to grow accounts
- Excellent written and verbal communication skills with the ability to influence with an executive presence
- Familiarity with Web Application Security concepts including OWASP Top 10.
- A background or genuine interest in DevSecOps or AppSec
- Engineering or technical degree from a four year college or university
Benefits
- Competitive, market-aligned benefits program that meets or exceeds local market standards
- Compensation bands for fair negotiation and compensation
- Internal compensation bands updated based on market data
- Investment in employee well-being and long-term success
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CI/CDGitHub ActionsGitLabCircle CIJenkinsBuildkiteGitSVNPerforceWeb Application Security
Soft Skills
customer empathystrategic thinkingwritten communicationverbal communicationinfluencingexecutive presenceproblem-solvingcollaborationde-escalationdocumentation