Semgrep

Revenue Operations Manager

Semgrep

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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About the role

  • Build the CS operating model: processes, playbooks, tooling, and rhythms that support scale and consistency
  • Partner with CS leadership on key programs such as onboarding + implementation operations, renewals forecasting + retention strategy, customer health scoring + risk identification, capacity planning + segmentation + coverage models
  • Define, improve, and operationalize core CS KPIs (NRR, GRR, retention cohorts, time-to-value, adoption, etc.)
  • Create reporting dashboards and automated insights that help CS leaders prioritize and drive outcomes
  • Build partner ops foundations: process, tracking, attribution, reporting, and system support
  • Partner with the Head of Partnerships to define partner lifecycle stages and success metrics, operationalize partner onboarding and activation, measure partner contribution to pipeline, revenue, and expansion
  • Improve partner channel visibility through clean data, reporting, and business-ready dashboards
  • Improve tooling and systems across CS and partner motions (CRM objects, automation, data hygiene, integrations)
  • Identify inefficiencies, implement automations, and eliminate manual GTM processes where possible
  • Partner with GTM leaders to proactively identify areas to improve seller efficiency and drive revenue growth
  • Operate as a trusted business partner: diagnose performance, identify root causes, and propose solutions
  • Build structured analysis to answer questions regarding customer loss, adoption and retention by segment, partner revenue outcomes, and cycle times.
  • Develop business cases for operational changes and influence leadership decisions using data
  • Leverage AI to build new workflows and augment existing processes

Requirements

  • 3+ years of experience in Revenue Operations, Customer Success Ops, Business Operations, Analytics, or GTM Strategy
  • Strong experience acting as a business partner to senior GTM leaders (CS, Partnerships, or Revenue leadership)
  • Proven ability to build operations "from scratch" — not just maintain existing systems/processes
  • Highly analytical and comfortable working with ambiguity, messy data, and evolving priorities
  • Strong ability to translate insights into action: recommendations, process changes, and system improvements
  • Experience designing scalable workflows for renewals and customer lifecycle management, partner operations / channel motions, cross-functional GTM handoffs.
  • Strong communication skills and ability to drive alignment across stakeholders
  • Experience in high-growth B2B SaaS environments
  • Experience working with Salesforce and/or GTM tooling ecosystems.
Benefits
  • Competitive salary
  • Equity opportunity
  • Flexible work arrangements
  • Professional development opportunities
  • Health insurance
  • Generous paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Revenue OperationsCustomer Success OpsBusiness OperationsAnalyticsGTM StrategyKPI definitionData analysisWorkflow designProcess improvementAutomation
Soft Skills
Analytical skillsCommunication skillsProblem-solvingCollaborationAdaptabilityInfluencingStakeholder alignmentOperationalizationPerformance diagnosisRecommendation translation