Customer Success Champion

Sellfy

contract

Posted on: 3/31/2026

Location Type: Remote

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About the role

Help maintain and grow Sellfy’s customer loyalty while paying close attention to their needs and indirect feedback.
Identify unmet customer needs and design flaws, and to offer suggestions on how to improve on these.
Answer any incoming inquiries during your work hours and help to solve customer problems on your own, or with the help of the team if technical assistance is required.
Handle customer inquiries via email and live chat.
Contribute to other Support or Marketing related projects too!

Have previous experience with email and chat support
Be an efficient and friendly communicator with immaculate English
Be able to prioritise your own time and meet your own deadlines
Have an almost annoying attention to detail
Think and work autonomously
Be eager to grow professionally
Be adept in the world of digital downloads, application software, and file types
Non-negotiables: Located in the Pacific Time Zone (PST)
Available to work at least one weekend day/evening
Available to commit to increasing availability to 6 days of 20 - 25h/week starting June.
Willing to work as an independent contractor
Must have a working laptop and reliable internet

Benefits

Remote/work-from home lifestyle
A tight-knit team that values you and your opinions
Flexible hours within a given time frame
Negotiable compensation for workspace costs, after 90 days
Freedom to share your own ideas for improvement
Annual team trips with SUPing, surfing & other activities (previous places we have traveled to include Barcelona and Croatia)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

email supportchat supportcustomer problem solvingattention to detailtime managementautonomous workdigital downloadsapplication softwarefile types

Soft Skills

efficient communicationfriendly communicationprioritizationprofessional growthindependence