Sellfy

Customer Success Manager

• Help maintain and grow Sellfy’s customer loyalty while paying close attention to their needs and indirect feedback.
• Identify unmet customer needs and design flaws, and to offer suggestions on how to improve on these.
• Answer any incoming inquiries during your work hours and help to solve customer problems on your own, or with the help of the team if technical assistance is required.
• Handle customer inquiries via email and live chat.
• Contribute to other Support or Marketing related projects too!

Customer Success Champion