Self Financial, Inc.

Operations

• Manage, configure, and optimize SaaS applications and integrations across the organization.
• Major systems include Google Workspace, Mimecast, Slack, Zoom, Atlassian (JIRA and Confluence), and Gitlab.
• Implement and maintain automation for provisioning, access management, and lifecycle processes.
• Administer and support AWS, with exposure to Azure and GCP environments.
• Ensure high availability, performance, and cost efficiency across cloud services.
• Collaborate with engineering and DevOps teams to enforce cloud governance and security policies.
• Configure and manage Palo Alto Firewalls and Meraki networking devices.
• Administer Okta for identity governance, SSO, and MFA.
• Ensure adherence to PCI DSS and SOC 1 & 2 compliance frameworks.
• Develop scripts and automation workflows to streamline SaaS and infrastructure management.

IT Operations Administrator – SaaS

Financial Planning and Analysis

• Own and enhance financial models to support short- and long-term planning
• Partner cross-functionally with Marketing, Product, and Analytics to develop, validate, and refine forecasts and business cases
• Build dashboards and executive reporting that track key performance metrics (e.g., customer acquisition cost, LTV, unit economics)
• Analyze trends, variances, and risks in performance; proactively flag issues and recommend actions
• Support monthly and quarterly close cycles with variance analysis and board-level insights
• Translate complex financial data into actionable, business-friendly narratives for leadership
• Continuously improve forecasting processes, reporting tools, and data quality

Senior Financial Analyst

Content Manager

• Own and execute the editorial strategy aligned to business goals, organic growth, and Self’s mission
• Manage writers, agencies, and vendors and ensure consistent, authoritative brand voice across organic touchpoints
• Produce high-impact content (blogs, guides, landing pages, campaigns, multimedia scripts)
• Create and implement a unified content strategy that addresses SEO, AEO and GEO simultaneously
• Collaborate with cross-functional teams (product marketing, compliance, creative) to scale production and support acquisition, engagement, and retention
• Conduct in-depth analysis of queries, platforms, competitors, and user intent to inform content strategy
• Track performance metrics, analyze results, and refine strategy to maximize ROI
• Stay current on industry trends, AI/LLM-driven search shifts, and evolving audience behaviors

Senior Content Manager

Marketing

• Lifecycle Manager Marketing to architect and execute all payment and account lifecycle communications.
• You will be the go-to expert for timing, frequency, tone, and channel strategy across: Payment reminders & delinquency recovery for all financial products; Credit account lifecycle communications; Other Product launches: Provide Lifecycle support.
• This is a high-visibility, hands-on individual-contributor role. You’ll collaborate closely with Product Marketing, Analytics, Product, and Ops while owning end-to-end campaign design, execution, and optimization in Braze (and related channels).
• What You’ll Do
• Lifecycle Strategy & Planning: Design messaging frameworks for all product lifecycles: onboarding, payment cadence, delinquency recovery, credit line growth, utilization monitoring, and re-engagement.
• Build quarterly roadmaps of campaigns tied to key metrics (open rates, CTR, payment-rate lift, credit utilization improvements).
• Campaign Execution & Optimization: Configure and launch email, push, SMS, and in-app journeys in Braze, ensuring flawless segmentation, timing, and personalization.
• Develop and iterate multi-variant tests to identify optimal subject lines, creative, frequencies, and channel mixes.
• Monitor performance in real time; pull insights from BI dashboards and adjust tactics rapidly.
• Segmentation & Personalization: Partner with Analytics to define high-value segments; Leverage dynamic content and liquid templating for hyper-relevant, behavior-driven messaging.
• Cross-Functional Collaboration: Work with Product Marketing to align messaging on new features; Sync with Growth and Paid teams; Liaise with Compliance and Ops to maintain CAN-SPAM, TCPA, and other regulatory adherence.
• Documentation & Governance: Maintain a “Test Library” of hypotheses, variants, and results; Present learnings to senior leadership in retrospectives.
• What We’re Looking For
• 3+ years of hands-on lifecycle marketing experience for a finance or fintech company, including direct ownership of payment communications strategy is a plus
• Strong proficiency with Braze (or similar: Iterable, Customer.io, blueshift)
• Deep understanding of email, push, SMS, and in-app best practices—deliverability, content design, and channel mix.
• Data-driven mindset: Comfortable with SQL or BI tools for data pulls, and statistically sound A/B testing.
• Experience in financial services or fintech preferred
• Proven track record optimizing payment lifecycle flows—from reminders through collections—plus credit card utilization and credit-line increase messaging.
• Strong project management skills, juggling multiple concurrent campaigns and priorities.
• Excellent communication & storytelling—able to translate metrics into clear narratives and recommendations.
• Self-starter mentality: you own your roadmap, identify opportunities, and drive them to completion with minimal oversight.

IT Operations Administrator – SaaS

Senior Financial Analyst

Senior Content Manager

Lifecycle Marketing Manager