Diligence Manager – Production Flow
Selene Finance LP
full-time
Posted on:
Location Type: Remote
Location: Florida • Texas • United States
Visit company websiteExplore more
About the role
- Review client scope, guidelines and requirements and communicate to the team for each engagement.
- Manage Quality Control analysts and proper feedback loop.
- Responsible for production goals for quantity and quality and meeting SLAs.
- Communicate internally with the VP of Operations to ensure feedback is incorporated in real time.
- Understand and be able to articulate daily/weekly/monthly system and operations processes.
- Identifying trends or inconsistencies which can point to potential widespread problems.
- Evaluating inquiry problems and ascertaining action steps needed for resolution and effectively communicate to all parties involved.
- Ensure regulatory and compliance policies are implemented and followed appropriately.
- Set team goals, objectives and define employee performance plans to meet established goals.
- Measure progress and provide timely feedback and coaching to develop staff performance and skill levels as appropriate.
- Develop and engage with senior management level to ensure team is aligned to support organization objectives, solve complex problems and report status for action items.
- Maintain a continuous focus on management reporting in conjunction with input from the Operations Executive.
- Manage track and report results against established metrics both individually by business and jointly for the combined businesses.
- Maintain and drive improvements in overall client experience.
- Create a culture that encourages and rewards timely escalation and resolution of client and non-client impacting issues.
Requirements
- Minimum 8 years’ experience in residential mortgage, preferred if primarily due diligence services.
- Detailed understanding of credit, compliance, valuation and fraud risk with respect to residential mortgage loans.
- Analytic creativity, negotiation and problem solving skills, using a wide range of information and perspective to identify current conditions and needs.
- Good knowledge of loan products, in particular: Non QM, Business Purpose Loans, Second Lien and Equity products in addition to Seasoned Loan compliance reviews
- Ability to efficiently and accurately research complex documents and provide results in a concise and thoughtful format
- Solid understanding of the client’s profile, their business and risk appetite.
- Excellent client relationship management skills.
- In depth knowledge and understanding of transaction components that indicate a potential for fraud.
- Must be self-motivated, creative and able to work in a team environment while thinking independently and sharing knowledge and ideas.
- Strong professional and interpersonal communication skills verbally and through written electronic correspondence.
- Ability to work well under pressure, handle competing priorities and meet deadlines.
- A high level of confidentiality to protect privacy rights.
- Excellent listening skills and the ability to use good judgment.
Benefits
- Paid Time Off (PTO)
- Medical, Dental & Vision
- Employee Assistance Program
- Flexible Spending Account
- Health Savings Account
- Paid Holidays
- Company paid Life Insurance
- Matching 401(k) Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality controlcompliancecredit riskvaluationfraud riskloan productsNon QMBusiness Purpose LoansSecond LienEquity products
Soft Skills
analytical creativitynegotiationproblem solvingclient relationship managementself-motivatedteamworkcommunicationtime managementjudgmentlistening