Senior Product Administrator
Selene Finance LP
full-time
Posted on:
Location Type: Remote
Location: Florida • Texas • United States
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Job Level
About the role
- Provides customer support for the Mortgage Servicing platform and manages a wide variety of immediate and longer-term initiatives
- Maintains design and implementation of lifecycle documentation for core products
- Coordinates support of helpdesk and second level product support
- Develops Key Performance Metrics and monitoring
- Develops playbook for management and support of core product functionality and integration
- Provides evaluation of source data for product line communications by defining product marketing communication objectives
- Conducts comprehensive documentation reviews of vendor documentation and identifies Selene specific changes
- Provides product life-cycle management for vendor product and Selene integration
- Analyzes the technical information from equipment, third party data partners and client environments and providing directions to the development team
- Supports multiple projects simultaneously while meeting tight deadlines
Requirements
- High school diploma or general education degree (GED) required
- Associate's degree (A. A.) from two-year College preferred
- Two to four years' related experience and/or training required
- Two years of residential loan servicing experience preferred
- Requires basic understanding of systems development lifecycle methodologies
- Excellent attention to detail
- Ability to multi-task and consistently meet multiple deadlines
- Strong verbal and written communication skills
- Ability to work in a team environment
- Strong customer-service orientation
- Ability to use good judgment
Benefits
- Paid Time Off (PTO)
- Medical, Dental & Vision
- Employee Assistance Program
- Flexible Spending Account
- Health Savings Account
- Paid Holidays
- Company paid Life Insurance
- Matching 401(k) Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportproduct life-cycle managementKey Performance Metricsdocumentation reviewsdata analysisproduct marketing communicationvendor integrationsystems development lifecycle
Soft Skills
attention to detailmulti-taskingmeeting deadlinesverbal communicationwritten communicationteamworkcustomer-service orientationjudgment
Certifications
high school diplomaGEDAssociate's degree