SelectQuote Insurance Services

Operations

• Develop and maintain performance metrics reporting for the sales and customer service support teams
• Prepare quantitative analysis using Microsoft Excel SQL and other analytic & visualization tools to develop meaningful insights of various program performance
• Provide forward-looking and historical analysis for strategic initiatives through modeling and sensitivity tool usage
• Produce clear and concise presentations regarding projects and other assigned tasks
• Provide ad hoc analytical support to various teams throughout the business
• Create reporting for key performance indicators monitor results and provide analysis of results to company stakeholders
• Define benchmarks for success within the division using historical analysis
• Collaborate with department leaders to build analyze and defend strategy and business cases for new initiatives workflow enhancements technological enhancements etc.
• Translate high level business problems into meaningful analysis and provide recommendations to stakeholders

Operations Analyst II

QA Engineer

• Responsible for creating a positive 1st impression of SelectQuote by having a conversational, energetic tone of voice.
• Answering primarily inbound calls (approximately 200 a day) from sales prospects and third-party partners.
• Execute transfer of potential customers to a licensed insurance agent.
• Educate consumers on SelectQuote's value proposition of "We shop, you save" through our 20+ A-Rated carrier comparison shopping technology, and further sell them on the importance of talking to our sales agents.
• Intense focus on script adherence, client screening, and handling and overcoming objections and stalls to get them the help they need in their shopping experience.
• Willingness to receive improvement coaching and implement those suggested actions.
• Meet and exceed specified monthly goals for transfer rates and other key performance indicators.
• Become a part of a competitive team atmosphere and great culture that rewards performance.

Operations Analyst II

Sales Qualification Associate