Seesaw Learning

Customer Success Manager

• Manage a portfolio of our SMB district partnerships
• Manage relationships with contacts across the BOCES
• Own the renewal and expansion process for your portfolio
• Lead consultative meetings with key district stakeholders using data
• Develop a strategy for your book of business, identifying expansion targets and cancellation risks
• Willingness to travel up to 30% within the Northeast territory to meet with customers and attend BOCES events

SMB Customer Success Manager

Affiliate Manager

• Deliver virtual or onsite professional development and training to support the effective use of Seesaw.
• Meet with administrators (Google Meets or phone call) to plan out professional development (virtual and onsite).
• Make phone calls to customers to support in getting their professional development scheduled.
• Check your calendar, Slack, and email daily for updates from the team and/or sessions booked.
• Maintain pre and post session documentation and notes in designated systems, including sending follow up resources to customers via email.
• Update content to meet customer’s needs.
• Maintain a strong knowledge of the latest features in Seesaw as well as support resources that may need to be provided to customers.
• Raise any customer issues that arise with speed and urgency, helping to resolve and communicate back to the customer, as needed

SMB Customer Success Manager

Professional Learning Partner – Contractor