Seeq Corporation

Director of Customer Success – EMEA

Seeq Corporation

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Salary

💰 €150,000 - €155,000 per year

Job Level

Lead

About the role

  • Develop and execute customer success strategies that align with Seeq’s goals and customer objectives.
  • Build and maintain strong relationships with key Seeq customers, serving as their trusted advisor and strategic partner.
  • Drive revenue growth by identifying upsell and cross-sell opportunities within existing customer accounts.
  • Lead and manage a team of customer success managers, providing guidance, support, and fostering a collaborative team culture.
  • Establish and track key performance metrics and KPIs to measure the success of customer success initiatives.
  • Analyze customer performance data, identify trends, and make data-driven recommendations for campaign optimization and improvement.
  • Continuously evaluate and optimize customer success processes to enhance efficiency and effectiveness.
  • Communicate complex ideas, strategies, and data effectively to internal teams and external customers through presentations and business reviews.
  • Stay informed about industry trends, emerging technologies, and best practices in performance marketing to act as a thought leader and guide customers.
  • Resolve conflicts, challenges, and customer escalations effectively and efficiently, demonstrating strong problem-solving skills and diplomacy.
  • Foster collaboration and cross-functional alignment with other teams such as sales, marketing, analytical engineering, and operations to ensure a seamless and exceptional customer experience.

Requirements

  • Minimum 5 years of people management experience
  • Understanding of Enterprise SaaS business motions and customer lifecycle
  • Proven customer management skills ranging from small to large and complex accounts.
  • Passion for people – ability to develop, mentor, train and uplevel skills of Customer Success Managers
  • Proven track record of meeting and exceeding targets.
  • Excellent written and spoken communication.
  • Ability to develop working relationships at all levels of management, both inside and outside Seeq
  • Possess top-notch organizational and analytical skills, especially with Salesforce/GainSight
  • Bachelor’s degree, MBA or equivalent experience preferred.
Benefits
  • Fully Remote Freedom: Work from home. We’ve been remote since day one, and we know how to do it right.
  • Amazing People: Join a team that’s as smart and driven as it is friendly and fun. Trust us—you’ll look forward to your Zoom calls. We even developed our own virtual office tool to facilitate face-to-face interactions. Ask us about Qube!
  • Meaningful Work: Help solve real-world problems in industrial manufacturing while making the planet a better place. (No pressure, but it’s kind of a big deal.)
  • Growth Potential: Be part of an exciting scale-up journey and grow with us. We’re just getting started!
  • Competitive salary plus bonus incentives
  • Internet and mobile phone reimbursements
  • Generous home office allowance
  • The best co-workers (we've analyzed the data, so we know it's true.)
  • Pet-friendly workspace (your dog will be so happy to have you home)
  • You love your job!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success strategiesperformance metricsdata analysiscampaign optimizationpeople managementcustomer managementupsellcross-sellSalesforceGainSight
Soft Skills
relationship buildingproblem-solvingcommunicationcollaborationmentoringorganizational skillsanalytical skillsdiplomacyleadershipteam culture
Certifications
Bachelor’s degreeMBA