SeedLegals

Account Manager

• Own and manage a portfolio of over 400 innovative startups who are looking to take their business to the next level
• Build brilliant relationships with your clients so that you are on the pulse in terms of their strategic plans for the future
• Regularly analysing data on your portfolio of clients to identify key triggers to cross sell various products to your clients based on their specific needs, primarily across Funding, Options and R&D
• Create a regular and recurring revenue stream from your clients through educating them of the benefits of our product portfolio
• Add value to your clients in order to minimise churn and secure renewal of their SeedLegals subscription
• Increase the lifetime value of your portfolio accounts by balancing cross-sell and up-sell opportunities alongside developing long-term customer relationships

Sales Account Manager

Customer Support

• You’ll be part of the Customer Experience team working as the first point of call for our wonderful customers, onboarding them onto the SeedLegals platform, helping them set up the legal documents they need, and providing a wide range of legal, financial and technical guidance.
• Assisting users via our live chat function (HubSpot) - you'll need to answer questions about anything and everything to do with using SeedLegals, from platform queries to data-driven commercial guidance.
• Completing product reviews - when a user goes through any of our products we review everything to ensure it's all legally compliant and completed correctly.
• Providing bespoke product-specific support through emails and video calls - our team of product owners are there to help with all the technical and legal support needed.
• Collaborating with our wider team of developers, founders, investors and lawyers to further scale the customer experience, develop the SeedLegals platform, and improve the startup ecosystem - and ultimately ensure every startup founder has an awesome experience with SeedLegals!

Sales Account Manager

Customer Experience – Law, Finance, STEM Graduate