Customer Experience – Law, Finance, STEM Graduate

SeedLegals

Customer Experience role at SeedLegals assisting startup founders with legal, financial, and technical guidance on the platform. Collaborating across teams to enhance customer experience.

Posted 7/14/2026full-timeLondon • 🇬🇧 United KingdomEntry Level💰 £31,000 - £33,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional communication and organizational skills while providing comprehensive support to startup founders. Capable of delivering legal, financial, and technical guidance, ensuring compliance and enhancing customer experiences within a fast-paced environment.

Highest-signal resume keywords

Customer ExperienceLegal ComplianceCommunication SkillsOrganizational SkillsProactive Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Attention to DetailMultitaskingMotivationResponsibility

Tools & Technologies

HubSpot

Industry Keywords

EntrepreneurshipStartup EcosystemInvestment LandscapeCompany GovernanceTax Relief SchemesEquity Management

About the role

Key responsibilities & impact

You’ll be part of the Customer Experience team working as the first point of call for our wonderful customers, onboarding them onto the SeedLegals platform, helping them set up the legal documents they need, and providing a wide range of legal, financial and technical guidance.
Assisting users via our live chat function (HubSpot) - you'll need to answer questions about anything and everything to do with using SeedLegals, from platform queries to data-driven commercial guidance.
Completing product reviews - when a user goes through any of our products we review everything to ensure it's all legally compliant and completed correctly.
Providing bespoke product-specific support through emails and video calls - our team of product owners are there to help with all the technical and legal support needed.
Collaborating with our wider team of developers, founders, investors and lawyers to further scale the customer experience, develop the SeedLegals platform, and improve the startup ecosystem - and ultimately ensure every startup founder has an awesome experience with SeedLegals!

Requirements

What you’ll need

You have a genuine passion for entrepreneurship and innovation, and are excited by the opportunity to interact with startup founders every day.
A proactive approach, with a focus on anticipating issues, delivering the right solutions and consistently adding value to our customer experiences.
Phenomenal communication skills, with a strong attention to detail.
Outstanding organisational skills, with the ability to multitask and meet deadlines.
Motivated to assume responsibility and work within a fast-paced, scaling company.
An interest in learning more about startup industries, the investment landscape, company governance, tax relief schemes and equity management is beneficial.
This role is based in the UK. Successful candidates must have the right to work in the UK, as this role is not eligible for current or future visa sponsorship.

Benefits

Comp & perks

Private healthcare, life, and group critical illness insurance
25 days annual leave, plus bank holidays and your birthday off
3 volunteer days per year
Share options after one year in the company
Pension
Hybrid working policy, and a £250 work-from-home allowance.
Learning, development and networking opportunities with some of the most experienced individuals in UK startup law, investment, and entrepreneurship.
Monthly wellbeing allowance
Cycle to work scheme
Annual learning & development budget
Free lunch in the office once a week