Customer Success Associate
Sedona Digital
full-time
Posted on:
Location Type: Remote
Location: India
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Tech Stack
About the role
- Managing client projects from setup to reporting, including timeline expectations and deliverables.
- Working cross functionally within a customer’s business to ensure a smooth and impactful client experience.
- Learning and using proprietary client platforms, including handling surveys or feedback processes.
- Administering data connections between different sources and understanding conceptually how systems interact.
- Handling repetitive operational tasks with high accuracy and consistency.
- Preparing progress updates and status reports for ongoing projects.
- Creating presentations and visual summaries of customer project results.
- Supporting ad hoc administrative and reporting tasks across the customer portfolio.
Requirements
- Bachelor’s degree in Business Administration, Information Technology, or related field—or equivalent work experience.
- 4+ years’ experience in Customer Success, Client Success, Project Administration, or Business Operations.
- Strong English written and verbal communication skills, able to summarize information clearly and concisely for asynchronous work.
- Proficiency in Microsoft 365, especially Excel (basic formulas, VLOOKUP, filters, data cleanup, etc.)
- Attention to detail, accuracy in documentation, and the ability to maintain quality across highly repetitive tasks.
- Strong organizational skills with the ability to prioritize competing deadlines.
- Ability to work both independently and collaboratively within a team.
- Strong problem-solving and analytical thinking abilities.
- Willingness to learn new tools, technologies, and methodologies.
- Experience in data management or survey methodology is desirable.
- Interest or background in organizational culture, organizational effectiveness, or leadership development is a plus.
- Qualtrics experience is helpful but not required.
- Microsoft Azure certifications (Fundamentals or higher).
Benefits
- Work from home
- Medical insurance given after probation period
- Training on market trends and client needs
- Continuous learning and personal development opportunities
- Competitive compensation package
- Performance - based bonus
- Fun budget for team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data managementsurvey methodologyMicrosoft 365ExcelVLOOKUPdata cleanupproject administrationbusiness operationsanalytical thinkingproblem-solving
Soft Skills
communication skillsattention to detailorganizational skillsability to prioritizeindependent workcollaborative workaccuracywillingness to learntime managementcustomer experience
Certifications
Microsoft Azure certifications