Entry-Level Bilingual Customer Service and Claims – Spanish, Brazilian Portuguese
Sedgwick
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
Visit company websiteExplore more
Salary
💰 $17 per hour
Job Level
About the role
- To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.
- You will be handling USA and Latin American customers
- Assigns new claims to the appropriate claims handler.
- Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.
- Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.
- Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.
- Participates in and maintains a quality service culture within the Customer Service Team. Attendance during scheduled work hours is required.
Requirements
- High school diploma or GED required
- One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred
- Excellent oral and written communication
- PC literate, including Microsoft Office products
- Good customer service skills
- Strong organizational skills
- Good interpersonal skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
Benefits
- Comprehensive training – learn how to deliver exceptional support
- Dedicated mentorship – your mentor and manager will guide your journey
- Career growth opportunities – take on new responsibilities and advance
- A diverse benefits package – supporting your mental, physical, financial, and professional well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims management systemdata entrycustomer service
Soft skills
oral communicationwritten communicationorganizational skillsinterpersonal skillsteamworkcustomer service skills
Certifications
high school diplomaGED