Client Performance Manager
Sedgwick
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $100,000 - $110,000 per year
About the role
- Ensures adherence to client service instructions.
- Monitors client reserves for accurate reflection of client's book of claims; ensures reserves are within an appropriate range.
- Tracks and trends performance guarantee and gain share agreements at the client level.
- Ensures client's claims reports are properly and timely prepared and distributed.
- Monitors client's average cost of claims; identifies trends and excessive cost factors.
- Conducts client specific operational audits; monitors client audit compliance.
- Works with company Quality and Operations staff to resolve client issues including results of client Compass audits.
- Manages client specific internal control report issues.
- Ensures timely payment of TTD, medical and vendor bills; ensures appropriate vendor utilization.
- Reviews aging claims for file closure ensuring claims do not age beyond appropriate time frames.
Requirements
- Bachelor's degree from an accredited college or university preferred.
- Eight (8) years of related experience or equivalent combination of education and experience required to include five (5) years of claims management and two (2) years of auditing experience.
- One (1) year of continuous service with the company is preferred.
- Thorough knowledge of claims management practices and procedures.
- Excellent oral and written communication, including presentation skills.
- PC literate, including Microsoft Office products.
- Leadership/management/motivational skills.
- Analytical and interpretive skills.
- Strong organizational skills.
- Excellent interpersonal skills.
- Excellent negotiation skills.
- Ability to work in a team environment.
- Ability to meet or exceed Performance Competencies.
Benefits
- Three Medical, and two dental plans to choose from.
- Tuition reimbursement eligible.
- 401K plan that matches 50% on every $ you put in up to the first 6% you save.
- 4 weeks PTO your first full year.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims managementauditingperformance guarantee trackingcost analysisoperational auditsinternal control reportingclaims report preparationvendor managementfile closure managementtrend analysis
Soft Skills
oral communicationwritten communicationpresentation skillsleadership skillsmotivational skillsanalytical skillsorganizational skillsinterpersonal skillsnegotiation skillsteamwork