Client Implementation Specialist
Broadridge
Implementation Manager
SecurityScorecard
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $140,000 per year
Job Level
JuniorMid-Level
Tech Stack
Cyber SecurityTableau
About the role
- Lead onboarding and implementation engagements, helping new clients to quickly exploit and operationalize SecurityScorecard products and services
- Collaborate with customers on product training, preparing customer onboarding portal, training materials and sessions with customers.
- Understand the onboarding and implementation project timeline, milestones, and deliverables, driving execution to deliver the project on-time and under budget.
- Hand-off onboarded customers to Customer Success and Support, ensuring that customer use cases are documented and shared accurately.
- Perform SSC product(s) demonstrations to internal and customer audiences.
- Continually research and learn about current and future SecurityScorecard products and services and propose configuration changes to maximize customer value and adoption.
- Collaborate with customer and internal teams to design the optimal configuration and assess the impacts of various configuration options, informing the client of any issues or risks with the recommended solution(s).
- Support the Solution Architect leading client discovery and configuration workshops to understand the client’s current configuration and business processes.
- Field client feedback and respond to reported issues, working closely with Product and Engineering teams to resolve.
- Be the first line of support consulting on system functionality and changes to business workflow.
- Collaborate on internal initiatives and departmental projects
Requirements
- 2+ years of onboarding, customer success, sales, solutions architecting, or consulting experience in support of cybersecurity or Software as a Service platforms.
- Literacy and knowledge of standard business operations and productivity software: G Suite, Salesforce, Confluence, Tableau, Zendesk
- Excellent communication & presentation skills.
- Self motivated, organized, and capable of interacting with C-Suite and technical personnel from client organizations.
- Leadership skills are a plus.
Benefits
- Specific to each country, we offer a competitive salary
- stock options
- Health benefits
- unlimited PTO
- parental leave
- tuition reimbursements
- much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
onboardingimplementationcustomer successsolutions architectingconsultingcybersecuritySoftware as a Service
Soft skills
communicationpresentationself motivatedorganizedleadership
