Implementation Specialist

• Own customer implementations, bringing an entrepreneurial creativity and "do what it takes" urgency
• Craft implementation strategy for complex enterprise environments
• Build and optimize enterprise AI agents with customers—understanding their workflows, pain points, and goals
• Work as strategic advisor with customer executive teams to define their AI roadmap
• Run feedback loops with Engineering and influence features based on customer needs
• Guide and mentor L1/L2 Customer Engineers in execution and customer thinking
• Lead beta testing and drive adoption of new AI capabilities
• Own the AI agent building process during customer onboarding and scale solutions to millions of users
• Partner with Go-To-Market, Engineering, Product, and leadership to shape product roadmap

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Implementation Manager

Implementation Specialist, PCIT

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Enterprise Implementation Manager