Enterprise SaaS Implementation Manager
CENTRL Inc
Lead Customer Engineer
ASAPP
full-time
Posted on:
Location Type: Hybrid
Location: New York City • California, New York • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Go
About the role
- Own customer implementations, bringing an entrepreneurial creativity and "do what it takes" urgency
- Craft implementation strategy for complex enterprise environments
- Build and optimize enterprise AI agents with customers—understanding their workflows, pain points, and goals
- Work as strategic advisor with customer executive teams to define their AI roadmap
- Run feedback loops with Engineering and influence features based on customer needs
- Guide and mentor L1/L2 Customer Engineers in execution and customer thinking
- Lead beta testing and drive adoption of new AI capabilities
- Own the AI agent building process during customer onboarding and scale solutions to millions of users
- Partner with Go-To-Market, Engineering, Product, and leadership to shape product roadmap
Requirements
- 5+ years of relevant experience (product manager, consultant, founder, engineer, etc.)
- Deep technical skills—able to understand and shape complex AI agent designs
- Strong communication and relationship-building skills with executive stakeholders
- Comfortable working in fast-moving environments where you shape solutions and build them
- Track record of driving business outcomes through technology
- Computer Science, Engineering, or Math degree—or equivalent technical experience
- Experience with Generative AI, Agentic AI, or conversational AI technologies
- Background in product management, engineering, or technical leadership roles
Benefits
- Competitive compensation with stock options
- Comprehensive medical, vision, and dental insurance
- 401k matching
- Fitness and wellness stipend
- Mobile phone reimbursement
- Mental well-being benefits
- Professional learning and development stipend
- Parental leave, including adoptive and foster parents
- 3 weeks paid time off (increases with tenure)
- Unlimited sick leave
- Hybrid and remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI agent designGenerative AIAgentic AIconversational AIimplementation strategycustomer onboardingproduct managementtechnical leadershipengineeringcomplex enterprise environments
Soft skills
entrepreneurial creativitycommunication skillsrelationship-buildingstrategic advisorymentoringinfluencingproblem-solvingadaptabilitycollaborationcustomer-focused thinking
Certifications
Computer Science degreeEngineering degreeMath degree