Security Mutual Life Insurance Company of New York

Full-stack Engineer

• You may direct other developers, work alongside senior IT team members and management to develop, write, update, maintain and modify computer programs and software systems.
• Write, update and maintain computer programs and software packages to handle specific jobs such as insurance administration, data collection, data reporting, and controlling other equipment.
• Create and maintain security and performance minded applications and programs.
• Create and maintain software builds and perform releases to development and production servers.
• Strong organization skills, and the ability to prioritize workload, document and report on progress, challenges and successes.
• Strong communication skills and ability to work with remote team members.
• Meet and interact with customers to define and refine requirements, clarify program intent, test modifications, identify problems, suggest changes and provide support post-deployment.
• Work with model office and business analysts to design and test modifications on new applications.
• Ability to adhere to timelines and schedules without sacrificing quality of deliverables.
• Maintain and grow your knowledge and skills through on-the-job training, seminars, webinars, and self-study.

Senior Software Developer, Engineer

Customer Support

• Answer incoming calls in a fast-paced call center environment.
• Build relationships with clients and agents.
• Process payments and complex service requests.
• Support resolution of incoming calls by answering questions, performing research, and initiating additional processes as necessary.
• Process billing requests, including billing account number changes, payment type changes, refund requests, premium payment histories, form requests, etc.
• Complete insurance verifications and policy summary requests.
• Keep records of customer interactions and transactions.

Senior Software Developer, Engineer

Customer Service Representative