Customer Service Representative

Security Mutual Life Insurance Company of New York

Customer Service Representative in a fast-paced call center environment. Answering calls, processing payments, and meeting client service requests with an emphasis on customer relationship management.

Posted 6/10/2026full-timeBinghamton • New York, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $21 per hourWebsite

About the role

Key responsibilities & impact

Answer incoming calls in a fast-paced call center environment.
Build relationships with clients and agents.
Process payments and complex service requests.
Support resolution of incoming calls by answering questions, performing research, and initiating additional processes as necessary.
Process billing requests, including billing account number changes, payment type changes, refund requests, premium payment histories, form requests, etc.
Complete insurance verifications and policy summary requests.
Keep records of customer interactions and transactions.

Requirements

What you’ll need

Minimum of 3 years of experience in Customer Service.
Minimum of 1 year of accounting experience preferred.
Experience in an insurance industry or call center environment.
Fluency in Spanish a plus.
Basic knowledge of Microsoft Word and Excel.
Excellent written and verbal communication skills.
Excellent data entry skills.
Ability to perform work accurately and thoroughly.
Ability to pay close attention to detail.
Ability to prioritize and organize a heavy workload.
Ability to work a flexible schedule with occasional overtime.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Security Mutual Life Insurance Company of New York Website LinkedIn All Job Openings 201 - 500 employees Founded 1886 ⚕️ Healthcare Insurance 💸 Finance 💳 Fintech Healthcare Insurance
Finance
Fintech Security Mutual Life Insurance Company of New York is a comprehensive provider of life insurance products including whole life, term life, and universal life insurance. Additionally, the company offers a range of financial planning services such as retirement planning, estate planning, and asset protection strategies. With a commitment to long-term financial security for individuals and businesses, Security Mutual Life strives to educate and support its policyholders in achieving their financial goals. Customer Service Representative 🔥 1 hour ago 🏢🏡 Binghamton – Hybrid 💵 $19 - $21 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Answer incoming calls in a fast-paced call center environment.
Build relationships with clients and agents.
Process payments and complex service requests.
Support resolution of incoming calls by answering questions, performing research, and initiating additional processes as necessary.
Process billing requests, including billing account number changes, payment type changes, refund requests, premium payment histories, form requests, etc.
Complete insurance verifications and policy summary requests.
Keep records of customer interactions and transactions. 🎯 Requirements
Minimum of 3 years of experience in Customer Service.
Minimum of 1 year of accounting experience preferred.
Experience in an insurance industry or call center environment.
Fluency in Spanish a plus.
Basic knowledge of Microsoft Word and Excel.
Excellent written and verbal communication skills.
Excellent data entry skills.
Ability to perform work accurately and thoroughly.
Ability to pay close attention to detail.
Ability to prioritize and organize a heavy workload.
Ability to work a flexible schedule with occasional overtime. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceaccountinginsurance verificationdata entrybilling processing

Soft Skills

communicationattention to detailorganizational skillsflexibilityrelationship building