Security Journey

Account Manager

Security Journey

full-time

Posted on:

Location Type: Remote

Location: North Carolina • Pennsylvania • United States

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Tech Stack

Cyber Security

About the role

  • Serve as the trusted advisor for a set of strategic accounts, building deep relationships with technical and executive stakeholders.
  • Develop and execute account plans that connect customer goals to measurable results and align with our product vision.
  • Own the renewal and expansion process, uncovering opportunities to grow customer adoption and impact.
  • Run onboarding sessions, adoption checkpoints, and quarterly business reviews (QBRs) that inspire action.
  • Work closely with Sales, Product, and Engineering to deliver seamless customer experiences.
  • Use product usage data and customer health metrics to proactively recommend next steps that drive ROI.

Requirements

  • 2–5 years of Account Management experience in a SaaS environment.
  • Proven success in owning renewals and driving account growth.
  • Ability to influence and build trust with technical and executive audiences.
  • Exceptional communication, presentation, and relationship-building skills.
  • Strong organization and prioritization abilities in a fast-moving, remote-first environment.
  • Proficiency with CRM tools like HubSpot or Salesforce.
  • Passion for cybersecurity, developer tools, or secure coding practices (a plus).
Benefits
  • Remote flexibility
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Account ManagementRenewalsAccount GrowthCustomer AdoptionProduct Usage DataCustomer Health Metrics
Soft skills
CommunicationPresentationRelationship BuildingOrganizationPrioritizationInfluencingTrust Building