Secureframe

Implementation Specialist – Back-end

Secureframe

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Junior

About the role

  • Support the backend implementation and onboarding of customers by working closely with the Compliance, Customer Success, and Implementation teams.
  • Focus on internal execution, configuring customer accounts, supporting compliance framework mappings, and maintaining high-quality internal documentation.
  • Ensure onboarding workflows run smoothly and on schedule.
  • Support limited customer communications related to backend setup and provisioning, primarily via email.
  • Collaborate closely with customer-facing teammates to ensure a seamless onboarding experience.

Requirements

  • 1–2 years of experience in implementation support, onboarding, technical support, project coordination, or IT consulting.
  • Excellent English communication skills—both written and spoken.
  • Strong organizational and time-management skills with the ability to support multiple implementations and tasks in parallel
  • Strong understanding of compliance frameworks such as SOC 2, ISO 27001, and HIPAA and other compliance frameworks
  • Detail-oriented and process-driven, customer-first mindset with empathy, patience, and problem-solving skills.
  • Ability to understand technical configurations and document them clearly
  • Self-starter comfortable working in a fast-paced and dynamic startup environment with evolving processes
Benefits
  • Collaboration, connection, and having fun with colleagues
  • Travel by air to company off-sites two to four times per year (reasonable accommodations will be made where appropriate)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
implementation supportonboardingtechnical supportproject coordinationIT consultingtechnical configurationsdocumentation
Soft skills
communication skillsorganizational skillstime-management skillsdetail-orientedprocess-drivencustomer-first mindsetempathypatienceproblem-solving skillsself-starter