VP Customer Success
cargo.one
Enterprise Customer Success Manager
Secure Code Warrior
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Go
About the role
- As an Enterprise Customer Success Manager, you will set the overall vision and strategic plan for your customers within our enterprise segment, focusing on driving product adoption, providing a positive customer experience, ensuring customer success with our platform, and driving growth and retention
- Develop customer onboarding and success motions integrating processes, content, and data insights
- Cultivate collaboration within the Secure Code Warrior Go-To-Market team and across your customer base
- Drive operational practices to track performance of your clients, ensuring that a success plan is followed throughout their journey
- Cultivate, build, and maintain relationships with multiple levels within your assigned customers' organization, from program management to economic decision-makers
- Build and consistently present quality business reviews for your assigned book of business, showcasing metrics, defined value, outcomes, product roadmap, relationship alignment, and usage best practices
- Work closely with renewals and sales management to align on account strategies, expansion and retention forecasting, risk mitigation, coverage plans, and account management best practices.
- Ensure future lifetime value through steadfast customer satisfaction, health score mapping, and overall meticulous efforts to drive continuous product adoption
- Escalate client issues with speed and a sense of urgency, orchestrating resources across the company as appropriate in order to bring resolution
- Help mitigate churn and drive expansion through strong customer advocacy and referenceability
Requirements
- Proven experience working in customer success, account management, renewals, or sales
- Demonstrated working experience within a technology or software company, ideally for a SaaS or subscription enterprise software company
- Experience driving customer retention motions, customer growth, software adoption, and leveraging customer success best practices
- Proven ability to develop client strategies, translate them into real initiatives, track successful delivery, and put customer technical programs into action
- Ability to work with distributed teams across cultures and geographies
- Possess strong communication and interpersonal skills Agility and flexibility in responding to evolving business priorities and dealing with challenges
- Experience successfully working with executives and decision-makers
- Strong operational and business-building skills that will drive organizational efficiencies and customer satisfaction
- Ability to collaborate across the organization and with external clients and partner stakeholders
- A Bachelor's degree from an accredited college or university required
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementrenewalssalescustomer retentionsoftware adoptionclient strategiescustomer technical programsoperational practicesbusiness reviews
Soft skills
communicationinterpersonal skillsagilityflexibilitycollaborationrelationship buildingproblem-solvingcustomer advocacystrategic planningcross-cultural teamwork
