Secure Code Warrior

Customer Success Manager

• As an Enterprise Customer Success Manager, you will set the overall vision and strategic plan for your customers within our enterprise segment, focusing on driving product adoption, providing a positive customer experience, ensuring customer success with our platform, and driving growth and retention
• Develop customer onboarding and success motions integrating processes, content, and data insights
• Cultivate collaboration within the Secure Code Warrior Go-To-Market team and across your customer base
• Drive operational practices to track performance of your clients, ensuring that a success plan is followed throughout their journey
• Cultivate, build, and maintain relationships with multiple levels within your assigned customers' organization, from program management to economic decision-makers
• Build and consistently present quality business reviews for your assigned book of business, showcasing metrics, defined value, outcomes, product roadmap, relationship alignment, and usage best practices
• Work closely with renewals and sales management to align on account strategies, expansion and retention forecasting, risk mitigation, coverage plans, and account management best practices.
• Ensure future lifetime value through steadfast customer satisfaction, health score mapping, and overall meticulous efforts to drive continuous product adoption
• Escalate client issues with speed and a sense of urgency, orchestrating resources across the company as appropriate in order to bring resolution
• Help mitigate churn and drive expansion through strong customer advocacy and referenceability

Enterprise Customer Success Manager

Engineering Manager

• Lead and empower a squad of engineers, fostering a culture of high performance, psychological safety, and continuous learning, with an emphasis on collective success and shared accountability.
• Drive the technical and architectural direction for the Content Platform squad, ensuring projects are flexible, robust, and maintainable over time.
• Act as a key partner in shaping our product roadmap and run essential team rituals like Standups, Planning, Grooming, and Delivery Reviews to ensure the team is aligned and unblocked.
• Mentor and coach engineers, creating individualized development plans to help them grow in their careers.
• Contribute hands-on to software development within the squad's remit, helping the team achieve its goals and driving efficiency.
• Planning and execution tracking, ensuring high priority features are delivered on time.
• Foster knowledge sharing within the squad through pairing programming sessions and documentation.

Engineering Manager, Content Platform

Financial Planning and Analysis

• Develop and maintain financial models and forecasts; analyze financial performance, identify trends, and communicate financial information to stakeholders
• Manage the annual budgeting, quarterly forecasting, and long-range strategic planning processes, ensuring alignment with the company's strategic objectives
• Serve as the primary financial business partner to C-level executives and department heads, providing data-driven insights and strategic recommendations
• Drive deep financial performance analysis including variance analysis, trend identification, and KPI tracking; deliver actionable insights and narratives to the Executive Leadership Team and the Board
• Lead the development and ownership of the corporate financial model supporting scenario planning, investment analysis, and strategic initiatives
• Partner with leadership to develop financial materials and narratives for Board of Directors meetings, investor updates, and potential fundraising activities
• Support transaction due diligence, fundraising, acquisitions and/or business combinations through analysis, reporting, and strategy
• Lead initiatives to select, implement, and optimize FP&A systems, tools, and processes to support the company's growth at scale
• Collaborate with cross-functional teams of operations and data professionals; work autonomously and apply problem solving and business acumen to operational projects and goal setting

Senior Manager, Financial Planning and Analysis

Account Executive

• Account Executive responsible for actively driving and managing new direct and channel business within an assigned territory
• Preferably combines a sales background with Security or DevOps experiences
• Strong sales skills, with solid presentation/demo skills, and ability to lead prospects through the sales cycle without significant assistance
• You will be responsible for the [Territory Name] territory
• Remote organization, sit within assigned territory

Enterprise Customer Success Manager

Engineering Manager, Content Platform

Senior Manager, Financial Planning and Analysis

Enterprise Account Executive