Secure Code Warrior

Solutions Engineer

• Lead the delivery of services engagements, including kickoff workshops, project management, and stakeholder socialisation.
• Work with customers to roll out their Secure Code Warrior programs, assisting with integration setup (SSO, LMS, Jira/GitHub) and training build out on the platform.
• Provide actionable advice on SCW best practices, helping customers overcome adoption hurdles.
• Facilitate sessions with Engineering Leads and Security Champions to align on rollout schedules and success metrics.
• Actively participate in internal knowledge-sharing sessions; shadow Principal Consultants on strategic accounts to build advanced advisory skills.
• Produce clear, concise engagement reports that summarize progress, risks, and recommendations for client stakeholders.

Solutions Consultant

Product Designer

• Own the end-to-end design process for your product areas: reporting, integrations, and administration.
• Develop thoughtful, highly functional, scalable, and impactful solutions to complex user problems.
• Have hands-on involvement in all aspects of the design process, including user- and usability research; facilitating concept ideation; ux-, visual-, and interaction design; hi-fi mocks and prototyping; through to final implementation.
• Collaborate daily with your Product and Engineering counterparts to identify and solve customer, product and business problems; understand technical constraints and propose design solutions.
• Partner with Product Managers to define product strategy and roadmap, translating business goals and technical capabilities into design requirements.
• Balance trade offs of time spent innovating with the ability to ship efficiently and successfully, managing your design roadmap accordingly.
• Meet with customers, prospects, and internal stakeholders like Customer Success and Sales teams to drive innovation in your product areas.
• Champion design in terms of planning, strategy, process, and integration throughout the company.
• Help scale the impact of design by contributing the shareable aspects of your designs to our evolving design system.
• Contribute to scaling a great design team that values collaboration, innovation, meaningful work, diversity, and impact.

Senior Product Designer

Account Executive

• Prospect, develop, and close new business within your assigned territory, while expanding relationships with existing customers.
• Build and execute a territory business plan with clearly defined goals, ICPs, and growth strategies.
• Lead complex sales cycles involving multiple stakeholders (CISO, VP Eng, AppSec, DevSecOps).
• Deliver compelling demos and presentations tailored to both technical and business audiences.
• Partner closely with channel and alliance partners to co-sell and drive joint opportunities.
• Maintain CRM discipline and forecast accuracy, ensuring data integrity and reliable reporting.
• Collaborate with Marketing to execute regional campaigns and Customer Success to ensure smooth onboarding and renewal readiness.
• Participate in relevant industry and partner events to build visibility and relationships.

Mid-Market Account Executive

Account Manager

• Drive success across hundreds of accounts using digital and traditional engagement tactics (phone, email, and content delivery)
• Own a $3M book of business, covering assigned territories.
• Find avenues to drive revenue growth and mitigate revenue loss, hitting monthly, quarterly, and annual targets.
• Forecast quarterly expansion and renewal rate with accuracy, breaking out areas of revenue growth, loss, and reactivation.
• Preserve and enhance customer relationships by engaging in renewal processes showcasing SCW’s value proposition.
• Build and manage renewal forecasts with accuracy, working to mitigate churn and amplify expansion opportunities.
• Coordinate and build relationships with SCW’s top clients, driving positive outcomes for both parties.
• Escalate client issues with speed and a sense of urgency, orchestrating resources across the company as appropriate in order to bring resolution
• Monitor customer health and product usage to spot retention risks and growth potentials
• Support post tech-touch onboarding and ongoing education through self-serve resources and targeted communications
• Identify and nurture growth opportunities, working to hit quarterly assigned expansion targets
• Identify churn risks and coordinate timely interventions across the SCW team, working to hit quarterly assigned retention targets
• Collaborate with Customer Success, Sales, Product, and Marketing teams to improve the customer experience and share insights from customers to inform internal teams and influence product innovation

Digital Account Manager

Engineering Manager

• Lead, mentor, and grow a high-performing team of engineers, fostering a culture of psychological safety, operational excellence, and continuous learning.
• Drive the technical and architectural strategy for the core platform, ensuring our systems (built with TypeScript and JavaScript) are scalable, reliable, and secure for the long term.
• Partner with product and design leaders to shape the roadmap for critical user-facing features, from authentication and user management to product trials and integrations.
• Empower your team by running effective team rituals, removing blockers, and ensuring alignment with company goals, operating with a high degree of autonomy to drive project success.
• Coach and develop engineers on their career paths, elevating the team's capabilities through architectural guidance, constructive feedback, and by championing modern engineering best practices.
• Take ownership of the end-to-end delivery for the Platform and Engagement domains, directly impacting user acquisition, retention, and the overall quality of the SCW experience.

Engineering Manager – Platform & Engagement

Customer Success Manager

• As an Enterprise Customer Success Manager, you will set the overall vision and strategic plan for your customers within our enterprise segment, focusing on driving product adoption, providing a positive customer experience, ensuring customer success with our platform, and driving growth and retention
• Develop customer onboarding and success motions integrating processes, content, and data insights
• Cultivate collaboration within the Secure Code Warrior Go-To-Market team and across your customer base
• Drive operational practices to track performance of your clients, ensuring that a success plan is followed throughout their journey
• Cultivate, build, and maintain relationships with multiple levels within your assigned customers' organization, from program management to economic decision-makers
• Build and consistently present quality business reviews for your assigned book of business, showcasing metrics, defined value, outcomes, product roadmap, relationship alignment, and usage best practices
• Work closely with renewals and sales management to align on account strategies, expansion and retention forecasting, risk mitigation, coverage plans, and account management best practices.
• Ensure future lifetime value through steadfast customer satisfaction, health score mapping, and overall meticulous efforts to drive continuous product adoption
• Escalate client issues with speed and a sense of urgency, orchestrating resources across the company as appropriate in order to bring resolution
• Help mitigate churn and drive expansion through strong customer advocacy and referenceability

Enterprise Customer Success Manager

• Lead and empower a squad of engineers, fostering a culture of high performance, psychological safety, and continuous learning, with an emphasis on collective success and shared accountability.
• Drive the technical and architectural direction for the Content Platform squad, ensuring projects are flexible, robust, and maintainable over time.
• Act as a key partner in shaping our product roadmap and run essential team rituals like Standups, Planning, Grooming, and Delivery Reviews to ensure the team is aligned and unblocked.
• Mentor and coach engineers, creating individualized development plans to help them grow in their careers.
• Contribute hands-on to software development within the squad's remit, helping the team achieve its goals and driving efficiency.
• Planning and execution tracking, ensuring high priority features are delivered on time.
• Foster knowledge sharing within the squad through pairing programming sessions and documentation.

Engineering Manager, Content Platform

Financial Planning and Analysis

• Develop and maintain financial models and forecasts; analyze financial performance, identify trends, and communicate financial information to stakeholders
• Manage the annual budgeting, quarterly forecasting, and long-range strategic planning processes, ensuring alignment with the company's strategic objectives
• Serve as the primary financial business partner to C-level executives and department heads, providing data-driven insights and strategic recommendations
• Drive deep financial performance analysis including variance analysis, trend identification, and KPI tracking; deliver actionable insights and narratives to the Executive Leadership Team and the Board
• Lead the development and ownership of the corporate financial model supporting scenario planning, investment analysis, and strategic initiatives
• Partner with leadership to develop financial materials and narratives for Board of Directors meetings, investor updates, and potential fundraising activities
• Support transaction due diligence, fundraising, acquisitions and/or business combinations through analysis, reporting, and strategy
• Lead initiatives to select, implement, and optimize FP&A systems, tools, and processes to support the company's growth at scale
• Collaborate with cross-functional teams of operations and data professionals; work autonomously and apply problem solving and business acumen to operational projects and goal setting

Senior Manager, Financial Planning and Analysis

• Account Executive responsible for actively driving and managing new direct and channel business within an assigned territory
• Preferably combines a sales background with Security or DevOps experiences
• Strong sales skills, with solid presentation/demo skills, and ability to lead prospects through the sales cycle without significant assistance
• You will be responsible for the [Territory Name] territory
• Remote organization, sit within assigned territory