Sr. Accounts Receivable Team Lead will analyze, classify, and review routine and complex accounts receivable transactions and identify solutions in accordance with GAAP.
Oversees and supports the collection of customer invoices, resolves issues, and works toward department goals; collaborates with cross-functional teams.
Own the accounts receivable aging and find solutions for complex accounts.
Follow-up with Collectors and resolve escalations; escalate risky accounts to Manager.
Ensure receivables are correctly processed in a timely manner.
Collect and work with customers to keep accounts within terms.
Reconciles customers’ accounts and finds solutions.
Work with accounting staff, internal and external auditors to provide support and analysis as needed.
Liaise between clients and Collectors to negotiate acceptable payment plans.
Provide or facilitate accurate reports and analyses on collections and metrics (cash collections forecasting and other reports).
Assist Manager with analysis of data and reports.
Plans, directs, and coordinates Collectors and Cash App staff toward goals; handle more complex escalations from Collectors.
Identify collection problems, research solutions, and make recommendations for resolution.
Assist with developing or modifying AR policies and ensure systems and procedures follow company policies and regulations.
Performs other duties as assigned.
Requirements
High School Diploma or GED
5 years experience with billing and collections
Experience solving escalation and complex accounts
Working knowledge of accounting applications (ERP) in a computerized environment
Solid history with detailed account reconciliations
Good written and oral communication skills
Demonstrate a commitment to continuous improvement
Ability to work in a fast-paced environment and multitask with efficiency and accuracy
Ability to effectively work with all levels of the organization, as well as external resources
Ability to identify and actively respond with sensitivity to the needs of all internal customers