Second Nature

Implementation Manager

Second Nature

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $65,000 - $70,000 per year

About the role

  • Lead clients through the full implementation funnel: discovery → onboarding → activation → handoff.
  • Conduct thorough discovery to uncover client goals, needs, and potential roadblocks; proactively handle objections.
  • Deliver targeted training and hands-on guidance with Property Managers for Resident Benefits Package (RBP) setup and usage.
  • Ensure clients deliver on their commitments and stay on track through the journey.
  • Partner closely with Sales to ensure alignment on deliverables and expectations.
  • Build trust and credibility with stakeholders at all levels; communicate tactfully and manage changing expectations.
  • Manage projects end-to-end: set timelines, coordinate stakeholders, and drive accountability.
  • Navigate ambiguity effectively, solving problems in fast-paced, evolving environments.
  • Serve as a process consultant—building, refining, and scaling implementation workflows.
  • Use tech tools (CRM, automation, AI-powered platforms) to enhance efficiency and client experience.

Requirements

  • 2+ years of direct implementation experience at a tech-enabled or transactional business; PropTech background is a strong plus.
  • Proven ability to lead clients through implementation or onboarding processes that involve change management.
  • Skilled at holding clients accountable to agreed deliverables and timelines.
  • Strong in discovery, objection handling, and consultative client engagement.
  • High emotional intelligence with excellent stakeholder management and communication skills.
  • Big-picture thinker - able to understand end-to-end processes and data flows across functions.
  • Proactive, self-driven, and able to operate in fast-moving, ambiguous environments.
  • Passionate about designing scalable processes and driving operational excellence.
  • Comfortable collaborating cross-functionally (Sales, Product, Operations, CS).
  • Experience with property management tech (Appfolio, Yardi, Buildium, etc.) a bonus—but not mandatory.
  • Committed to enhancing diversity and inclusion within your team and organization.
Benefits
  • Health First: Medical, Dental, Vision, Life Insurance, & 401K Plan
  • Location: Work remotely from anywhere in the US
  • Flexibility: Open PTO and sick days
  • The Product: Beyond the awards and 5-star reviews, our clients and customers love what they can do with a fully managed RBP
  • Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect
  • Training: A supportive team to help you grow your career and unlock your full potential
  • Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
implementationonboardingchange managementdiscoveryobjection handlingconsultative client engagementprocess designoperational excellenceproject managementstakeholder management
Soft Skills
emotional intelligencecommunicationproactiveself-drivenbig-picture thinkingproblem-solvingtrust buildingcredibilityadaptabilitycollaboration